Night Support Worker
Role:
Bray Women’s Refuge provides Safety, Knowledge, and Support relevant to gender-based violence and abuse and coercive control, primarily by offering short term crisis accommodation to women and children who leave their family home due to domestic violence and abuse in that environment when it is not safe to remain.
This service also provides access to support via telephone helpline to callers requiring information and support in relation to the issue of Domestic Violence and Abuse and the associated needs of callers seeking support.
The refuge provides 24 hour staffing with Night Support Workers providing an onsite presence facilitating therapeutic and well-being activities and offering security and support throughout the SLEEPOVER SHIFT.
- The purpose of the job is to support the delivery of an effective range of services at Bray Women’s Refuge including:
o Safety – Ensuring the safety of onsite residents and staff
o Hospitality – including maintaining a safe and clean environment and providing a warm welcome and familiarisation with the setting (Short Term Crisis Accommodation)
o Support Health and Safety within the setting
o Facilitating and supervising onsite activities
o Providing Support as required
- Provide a considered response to the needs of resident clients
- Facilitate the delivery of appropriate interventions as required
- Work as part of a team to ensure the effective safety for women and children experiencing Domestic Violence, Abuse and Coercive Control
- Attend all support and team meetings and provide essential input to facilitate reporting and support women and children
Key Areas of Work:
- Issue Awareness (Domestic violence and abuse)
- Issue knowledge (Child protection and welfare, Domestic Violence, Family law)
- Practical parenting support skills
- Active Listening and attending supportively to emotional needs
- Active Housekeeping (hygiene, health, and safety)
- Recording /Reporting and IT skills
- Adherence to professional ethics and boundaries
- Strictest confidentiality
- Attendance at team and staff meetings, staff supervision and role relevant training
Main Duties:
- Service hospitality
- Respond professionally and appropriately to the needs of clients
- Provide non-directive and non-judgemental information and support as required
- Participate in the provision of services as part of the Refuge Team; Support the provision of a safe and relaxed environment for clients
- To be observant in providing and encouraging a strict policy of confidentiality at all times within professional boundaries and limitations etc.
- To assist in the preparation of rooms for allocation and to ensure that high standards of cleanliness and hygiene are maintained throughout the building and immediate external environment at all times.
- To be aware of your own responsibilities under health and safety legislation and to ensure all procedures are clearly understood and acted on.
- To communicate information appropriately to support the updating of client records to allow for effective case management.
- Attend team and staff meetings and external training as required
- Participate in regular supervision and annual appraisal with management and assist in identifying role-related training needs
- To act in the best interests of Bray Women’s Refuge at all times and, if requested by management, take on other responsibilities or duties commensurate with the role
- Provide relevant and appropriate support for admission to refuge
- Signpost and refer to both internal and external resources
- Professional befriending and support of client needs and care
- Support the development and delivery of service programmes and actions.
- Support the development and delivery of psychoeducational programmes with-in the setting
- Accompany clients to on-site meetings and provide effective support as required to ensure and beneficial outcomes
- Be Trauma Informed and Safety Aware and accommodate care and service delivery from this perspective at all times
- Ensure effective communication at all times
- Attend team meetings, staff meetings and regular supervision
The Person Specification for Night Support Worker
Essential Qualifications and Experience:
- Third level qualification – Health and Social Care (QQI 6 as a minimum)
- 2-year similar experience in a residential service or family support
- IT skills and experience to include Salesforce sector bespoke CRM, and Microsoft Office 365
Desirable:
- Knowledge and understanding of the nature of domestic sexual and gender-based violence and experience of working with women and children (preferably in a residential setting)
- Knowledge and awareness of issues impacting health, mental health and well-being including PTSD, addictions, and other complex behaviours and/or coping strategies creating challenges
- Understanding and knowledge of conflict resolution and/or negotiation skills
- Knowledge of social inclusion, poverty, and discrimination and other barriers to full social participation
- Ability to provide empathy and to treat the clients in a non-judgmental way
Person Specification and Core Competencies:
- Excellent English Language skills; spoken and written
- Good Time management
- Effective Interpersonal skills to work with a broad range of people
- Ability to work effectively as a team member
- Ability to act calmly and clearly in any presenting situation
- Ability to respond in a professional manner to challenging and stressful situations
- Good organisational skills
- Positive and solution focussed attitude
- Excellent aural, oral, and written communications skills including good IT skills
- Willingness to learn
- Soft skills to include empathy and compassion
Job Type: Full-time
Pay: €42,092.00 per year
Benefits:
Experience:
- Residential / Family Support: 2 years (preferred)
Work Location: In person
