We're looking for a friendly, organised, experienced and customer-focused Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.
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Act as the main point of contact for service customers - in person, over the phone, and online
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Schedule and manage service appointments, ensuring efficient workshop loading
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Provide accurate estimates, explain service work clearly, and obtain customer authorisations
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Liaise between customers and the workshop, keeping both parties updated
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Promote additional services and maintenance plans where appropriate
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Handle customer concerns or complaints professionally and promptly
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Ensure all invoicing, warranty, and service documentation is completed accurately
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Deliver an outstanding customer experience every step of the way
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Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
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Strong communication and interpersonal skills
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Confident with IT systems and booking software
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Excellent organisational skills and attention to detail
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A proactive, team-oriented attitude with a passion for customer care
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Salary of 40k with OTE (On-Target Earnings)
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Ongoing training and career development
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A supportive and friendly team environment
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Opportunities for progression within a growing dealership
If you feel this role fits you please email your CV to [email protected]
