Job Description: Facilities and Estates Team Leader
Responsible To: Facilities and Estates Manager
Responsible For: Facilities Coordinators
Location: All localities
Contract: Full Time Permanent
Job Summary:
As the Facilities and Estates Team Leader, you will coach and support the team to provide a quality, effective and efficient Facilities and Estates Service ensuring that Tuath's homes are safe, well-maintained, legally compliant, and fit for customers to live in. The postholder will provide management, coaching and support of our Facilities and Estates Service Team and ensure the correct operation application of property management related policies and procedures.
You will work alongside the Facilities and Estates Manager to ensure that facilities and estates related activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives and supporting the implementing specific operational service improvements.
You will be responsible for supporting the achievement of the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism and within set key performance indicators. This includes working to develop strong and effective cross functional working initiatives, both internally and externally, supporting the implementation of specific operational service improvement.
The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.
KEY RESPONSIBILITIES (Functional):
Property, Offices and Estate Maintenance
1. Oversee the upkeep of communal spaces such as corridors, lifts, stairwells and external grounds.
2. Coordinate services such as cleaning, landscaping, security, pest control, and waste management.
3. Raise work orders for necessary repairs with the repairs team and track through to completion.
4. Train Facilities Coordinators to raise repairs, monitor progress and track through to completion.
Management and Leadership
5. Provide management, coaching and support to Facilities Coordinators.
6. Work with the Facilities and Estates Manager to support development of operational delivery priorities and plans for Facilities and Estates functions, ensuring excellent customer service.
Contract and Supplier Management
7. Support the Facilities and Estates Manager in managing contracts for facilities-related services (e.g., cleaning, maintenance, repairs, groundskeeping).
Strategic Estate Management
8. Identify opportunities to improve sustainability, energy efficiency, and reduce running costs.
Budgeting and Financial Control
9. Help prepare and manage budgets for facilities and estate services.
10. Support the Facilities and Estates Manager in monitor spending.
11. Identify cost-saving opportunities and support grant or funding applications where relevant.
KEY RESPONSIBIITIES (Organisational):
12. Provide input into the Operational plans for Facilities and Estates delivery.
13. Ensure Facilities Coordinators have the knowledge and skills to perform their roles effectively, through regular performance appraisals and supportive coaching.
14. In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
Corporate Responsibility
15. Ensure the values of Tuath are reflected in your work and that all services provided are delivered in line with the Tuath's Vision, Mission and Core Values.
16. Ensure compliance with all regulatory, statutory, and legal requirements.
Supervisory Responsibility
17. To be responsible for the supervision, training, direction and management of all colleagues within the Facilities and Estates Team.
18. Provide regular one-to-ones and reviews to manage colleague performance, in accordance with company policies and procedures.
19. To be responsible for identifying training needs, updating knowledge of changes in legislation, best practice, and internal policies for the team.
Health and Safety Responsibility
20. To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with Tuath's Health and Safety Policy.
21. Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
are aware of and adhere to any specific instructions and use personal protective equipment where
required.
22. Ensure that team members are aware of any risks associated with their role, adhere to any specific
instructions, and use personal protective equipment where required.
This job description is not definitive or restrictive and will be subject to periodic review.
