The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity. This role is accountable for managing major IT incidents, driving rapid resolution to minimize business impact, and overseeing critical incident response processes across complex environments. The AVP orchestrates 24/7 technical bridge operations, enforces governance for high-impact events and weekend changes, and conducts proactive health checks to maintain operational readiness. By establishing IT Service Management (ITSM) best practices, leveraging advanced ITSM tools, and leading cross-functional teams during high-pressure situations, the AVP strengthens operational resilience, safeguards service integrity, and ensures timely remediation of issues. Weekend shift availability is essential as part of scheduled coverage.
What you will be responsible for
Major Incident Management
24/7 Technical Bridge – Non-Major Incident Resolution
Daily Operational Health Check
Event & Hypercare Management
Weekend Change Governance
Comprehensive Technical Acumen: Broad understanding of infrastructure and application domains, including Network, Security, Open Systems, Mainframe, Storage, Database, Middleware, Cloud, End User Computing, and Enterprise Applications.
Executive Communication: Exceptional written, verbal, and presentation skills with the ability to convey complex technical issues in clear, actionable terms to diverse stakeholders, including senior leadership.
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s degree preferred).
Preferred Qualifications:
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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