Our family owned and run company are expanding and are currently looking for top calibre candidates to join it’s winning team, to fill the role of Aftersales Advisor. If you are looking for an exciting and welcoming place to work, please look at the list of qualifications below.
The position provides administrative assistance working independently and as a team, you will have the ability to engage with our customers to ensure a smooth and efficient service. Previous experience in administration in a car dealer’s sales / service role would be advantageous, however if your previous experience in a customer facing role is in another industry training can be provided.
Aftersales Receptionist/Administrator Duties & Responsibilities
· Greet customers and offer excellent customer service from intake to release of their vehicles.
· Translate customer-reported problems to actionable work orders for technicians to complete.
· Ensure that automotive work provided to customers meets company quality standards.
· Invoice and collect payment from customers for services rendered.
· Handle and resolve customer complaints regarding services.
· Maintain customer records and enter data into computer databases.
· Manage and update service appointments
· Answering calls in a professional and timely manner
· Taking messages and following up when necessary
Skills for Receptionist/Administrator
· Outstanding communication and interpersonal skills with a collaborative working style
· A team player as well as being able to work independently
· Well organized, dedicated, reliable, and meticulous way of working together with resilience and flexibility
· Managing a busy reception/ front of house area; Deal with incoming calls in a timely and courteous manner
· Provide admin support
· A self-starter capable of multi-tasking and prioritizing; Ability to take initiative in completing assigned work and projects
· Friendly nature and well-groomed appearance coupled with a professional presence.
· Take and deliver accurate messages, screen calls and transfer to appropriate person
· Book and manage the availability of service appointments
· Open and service-oriented thinking
· Project a friendly welcoming attitude to all staff and visitors
· Ad-hoc tasks for the senior executives including diary management, reporting and expense management
· Candidates should be looking for long term career within the company
· Microsoft Office: Outlook, Word, Excel
· Fluent English
Desired experience for Aftersales Receptionist/Administrator includes:
· Experience working in a customer facing environment
· Prior experience assisting with client inquiries, client invoice creation, tracking and problem resolution
If you are interested in this exciting opportunity and becoming part of the Nyhan Motors team, please send your C.V. to: [email protected]
Why choose Nyhan Motors
Nyhan Motors is a family owned and family run business, established in 1999. Nyhan Motors, continue to be no1 for Kia in Cork. We are unique in our drive for success, in a team based energetic working environment, while also keeping our team small and personable.
Nyhan Motors is based a mere 20 minutes from the city, operating from our recently refurbished modern showroom and offices. We offer a competitive salary and aim to develop long term loyal relationships with both our staff and customers.
Work Location: In person
