The Royal Marine Hotel is currently seeking an experienced and customer-focused Senior Receptionist to join our Front Office team. As one of Dublin's most iconic four-star hotels, we pride ourselves on delivering exceptional guest experiences and genuine hospitality. In this role, you will be the first point of contact for our guests, providing a warm welcome and ensuring a professional, efficient and memorable experience throughout their stay. This is an excellent opportunity for a hospitality professional who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer service.
Key Responsibilities
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Welcome guests and manage check-in and check-out procedures
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Handle front office administration, including telephone and email enquiries
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Assist residents, prospective guests and conference attendees with queries and requests
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Coordinate with hotel departments to ensure seamless guest service
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Process and verify reservations, ensuring all bookings are accurately recorded
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Maintain knowledge of online booking platforms and reservation channels
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Communicate guest requirements effectively to relevant departments
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Take bedroom reservations when required outside reservations department hours
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Deliver exceptional customer service at every stage of the guest journey
Experience & Qualifications
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Minimum 2 years' experience in a hotel reception or front office role within a busy 4-star hotel environment
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Experience working in a high-volume operation, managing guest arrivals, departures, reservations and guest requests efficiently
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Friendly, professional and positive attitude with a passion for hospitality
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Excellent written and spoken English
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Outstanding telephone and communication skills
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Proven ability to deliver exceptional customer service and guest experiences
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Strong organisational skills with excellent attention to detail
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Ability to work independently and as part of a team
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Flexibility to work a variety of shifts, including evenings and weekends
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Experience using a Property Management System (PMS); knowledge of Hotsoft is an advantage
What we offer
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Employee discounts across our sister properties
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Complimentary Health Club membership
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Discounted spa treatments and retail products
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Bike to Work Scheme
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Complimentary meals during shifts and healthy snack options
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Free on-site parking
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Employee recognition and reward programmes
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Opportunities for learning, development and career progression
Important Information
All applicants must have the legal right to live and work full time in Ireland. Documentary evidence of eligibility will be required as part of the recruitment process.
