At The Maritime Hotel, part of the renowned Gleneagle Group, we believe every guest interaction is an opportunity to create memorable experiences. We are seeking a highly motivated and guest-focused Receptionist to be the welcoming face of our exquisite hotel. This pivotal role is perfect for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service. Whether you bring experience from hospitality, retail, healthcare, or have honed your skills in other customer-centric roles, we are eager to hear from you. We offer comprehensive, structured training and a dedicated buddy system to ensure your success and seamless integration into our supportive team.
About The Role
As a Receptionist at The Maritime Hotel, you will be instrumental in ensuring our guests enjoy a seamless and memorable stay from the moment they arrive. You will be the first point of contact, setting the tone for their visit with your professional and friendly approach.
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Flexible working patterns, up to 3 days per week, to support your work-life balance.
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A structured and comprehensive training programme with dedicated onboarding support.
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Significant opportunities for continuous learning, professional development, and internal career progression within The Gleneagle Group.
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A genuinely welcoming, collaborative, and supportive team environment.
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Warmly greet all guests, managing efficient check-in and check-out procedures to ensure a smooth arrival and departure.
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Act as a central point of contact, expertly handling incoming calls and relaying messages with precision and professionalism.
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Maintain accurate guest accounts, ensuring all financial transactions are processed diligently.
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Proactively assist guests with enquiries, providing local recommendations and ensuring their comfort and satisfaction throughout their stay.
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Proven experience in a customer-facing role, demonstrating a natural ability to connect with people.
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Excellent communication skills, both verbal and written, coupled with strong IT proficiency.
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A professional, friendly, and genuinely guest-focused demeanour.
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A true passion for delivering outstanding customer service and exceeding expectations.
Required Criteria
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Friendly, professional, and guest-focused attitude
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Must possess strong customer service skills.
Desired Criteria
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Strong communication and IT skills
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Experience in hospitality is preferred.
Skills Needed
Exceptional Customer Service Skills
About The Company
Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 500 passionate team members during peak seasons.
With a portfolio that includes the Gleneagle Hotel & Apartments, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.
Company Culture
Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.
At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally.
Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.
Company Benefits
We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include:
Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty.
Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt.
Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones.
Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees.
Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection.
Join a team that values your contribution and invests in your personal and professional wellbeing.
Flexible schedule, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Wellbeing Scheme, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events, Company employee App
Salary
Not disclosed
