Reporting directly to the MD, the Head of Retail will be responsible for leading and optimising all aspects of the retail customer journey – from operational excellence and team leadership to brand representation and service delivery. This role is central to ensuring that every customer experience reflects the quality, care, and character of the brand.
Job responsibilities include the following
Ø Lead day-to-day operations across all retail locations, ensuring standards of excellence in presentation, customer service, and commercial performance.
Ø Drive KPIs through strong leadership, data-led decision making, and hands-on floor presence when required.
Ø Identify and implement improvements in operational efficiency, store layout, and team productivity.
Ø Collaborate with internal teams on VM, seasonal planning, product launches, and promotional activity.
Ø Champion a customer-first culture across the business, building on the brand’s reputation for warm, knowledgeable and authentic service.
Ø Regularly review customer feedback and service metrics, using insights to drive improvements in-store and online.
Ø Lead training initiatives to ensure all customer-facing teams reflect brand values and service ethos.
Ø Set and maintain high standards of visual merchandising, ensuring product stories, seasonal narratives, and craftsmanship are presented with clarity and elegance.
Ø Create and uphold an inviting, refined in-store ambience, including layout, lighting, music, cleanliness, and overall presentation, to ensure each store feels premium, welcoming, and on-brand.
Ø Act as a visible leader on the shop floor, modelling service excellence and reinforcing brand behaviours across all locations.
Essential Experience & Skills
Ø Minimum 5+ years in a senior retail leadership role, ideally with responsibility across multiple sites or a flagship location.
Ø Experience working within a premium or heritage brand, with deep appreciation for high-quality product and service.
Ø Strong operational acumen and commercial awareness with a proven track record of delivering results.
Ø Confident in using data to drive strategy, performance, and change.
Ø Inspiring leader and communicator – comfortable presenting ideas, leading meetings, and motivating teams.
Desirable:
Ø Understanding of Irish retail landscape and consumer mindset.
Ø Experience in lifestyle, interiors, or luxury gifting sectors.
Ø Exposure to store fit-outs, retail development or customer journey mapping a plus.
What We Offer
Ø A key leadership role in a beloved Irish brand.
Ø Opportunity to shape and evolve the next chapter of brand retail and brand experience.
Ø Competitive salary and benefits.
Ø Creative, collaborative and supportive work environment.
Benefits:
- Employee assistance program
- Employee discount
- On-site parking
- Store discount
Ability to commute/relocate:
- Foxford, County Mayo: reliably commute or plan to relocate before starting work (required)
Experience:
- Senior Retail: 5 years (required)
Work Location: In person
