As a Senior Airport Engineer, you will play a critical role in ensuring the smooth and continuous operation of airport passenger processing systems. You will be the go-to technical expert on site, resolving complex issues, supporting colleagues, and proactively maintaining systems to deliver a seamless passenger experience.
-
Perform routine, preventative, and corrective maintenance on a wide range of airport passenger processing equipment.
-
Respond to incidents and service requests logged by the Global Service Desk, resolving issues within agreed SLAs.
-
Troubleshoot and resolve airline host systems, connectivity, and network-related issues.
-
Act as an escalation point for Airport Technicians, ensuring timely resolution of more complex technical problems.
-
Maintain clear and consistent communication with colleagues, senior stakeholders, and the Global Service Desk, providing regular progress updates on incidents.
-
Provide on-site support, coaching, and training to Airport SSK Engineers to enhance their technical capability and confidence.
-
Proactively identify required spare parts and liaise with the Global Service Desk to support efficient incident resolution.
-
Conduct regular floor-walking and proactive system checks to identify and resolve issues before they impact operations.
-
Provide backfill support for the Airport Shift Lead during periods of absence.
