We are seeking a skilled and friendly full-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment.
Responsibilities:
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Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.
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Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
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Greeting guests as they arrive and checking them into their rooms
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Handling guest inquiries and providing information about hotel amenities and services
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Managing phone calls and email correspondence
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Ability to quote and be familiar with room and rate availability for current and future dates.
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Ability to accept reservations, changes and cancellations in the absence of reservations staff.
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Handling guest complaints and resolving issues in a timely and professional manner
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Managing room reservations and ensuring accuracy of guest information in the hotel's booking system
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Maintaining a clean and organized reception area
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Collaborating with other hotel departments to ensure smooth operations
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Perform tasks and projects as delegated by the manager on duty.
Requirements:
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Previous experience in a customer-facing role
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Excellent communication and interpersonal skills
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Strong organizational and multitasking abilities
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Knowledge of Microsoft Office and hotel booking software
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Available to work flexible hours, including weekends and holidays
Benefits:
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Free access to the Leisure Club
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Employee Assistance Programme
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Free Parking
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Meals on Duty
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Discounts throughout the hotel
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Uniform provided
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Pension Plan
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Bike to Work Scheme
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Employee Referral Programme
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Certified as a Great Place to Work
