Office administrator

Edit Logistics Ltd
Rathcoole, County Dublin

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Job details

Permanent | Full-time
€30,000–€33,000 a year
2 hours ago

Benefits

Bike to work scheme
Company pension
On-site parking

Qualifications

Sales
Customer service
Sales administration
English
Microsoft Office
Administrative experience
Communication skills

Full job description

In the role you will be required to multitask, answer calls from our customers, process orders, handling any Customer enquiries and complaints in a friendly and efficient manner.

This position requires you to process Customer transactions efficiently and accurately ensuring that all orders are processed within the service levels

Duties and Responsibilities:

· Taking sales orders from e mails and phone calls and inputting them on Computer System using SAP

· Processing sales orders

· Updating sales orders with any amendments necessary.

· Responding to queries from customers re status of orders / deliveries

· Ringing / emailing customers re deliveries / delivery date changes

· Responsible for establishing and maintaining excellent customer relationships.

· Putting up sales quotations

· Converting Sales quotations to sales orders

· Track orders and outstanding PO's

· Resolve any customer issues in a timely and effective manner and in accordance with best practice procedures

· Use the SAP system on a daily basis for Orders / Quotes / Returns / Service Calls

· Process Returns

· Following sales inbox procedures

· Liaise with warehouse / logistics / procurement and agents on orders / deliveries

Essential Criteria for the role:

· Highly organised with excellent attention to detail

· Willingness to learn with a positive and proactive attitude

· Excellent communication skills and able to build a strong customer relationship

· Flexibility

· Exceptional customer service skills

· Problem solving skills

· Ability to work to deadlines in a fast paced environment

Qualifications and Skills:

· Proficiency in Microsoft Office suite

· Strong administrative skills

· Demonstrated ability to multitask effectively

Personal Attributes:

· Confident, enthusiastic approach to work

· Target driven.

· Flexibility to move outside the job description as and when required.

· A desire to exceed expectations, always striving for excellence.

· Self-motivated, positive, confident, and self-assured

· Focused and persistent

· Ability to work under pressure

Pay: €30,000.00-€33,000.00 per year

Benefits:

Bike to work scheme
Company pension
On-site parking

Experience:

office / sales admin: 1 year (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

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