- Customer Service Executive
- Location: Dublin 16 (Hybrid – 2 days onsite, 3 days remote after training)
- Permanent Role
- Full training and onboarding will be provided.
Capaciteam is partnering with an established technology services organisation supporting enterprise customers across Europe. Due to continued growth, they are looking for a Customer Service Executive to join their expanding operations team.
This is a great opportunity for someone with experience in mobile phone, telecommunications or technology support. Candidates from mobile phone stores or technology retail environments are also encouraged to apply.
The Role:
You'll support enterprise customers with their mobile technology requirements, coordinating requests between customers, suppliers, mobile network operators and internal teams.
Key Responsibilities:
- Manage mobile service requests, including connections, upgrades, cancellations and number porting.
- Coordinate device orders, procurement and fulfilment.
- Liaise with customers, suppliers and mobile network operators.
- Handle operational queries and service escalations.
- Support device deployments, migrations and other projects.
- Assist with reporting, invoice validation and service audits.
- Identify opportunities to improve processes and operational efficiency.
- Maintain accurate records across multiple systems.
Requirements:
- Experience in mobile, telecommunications, technology support, customer service or operations.
- Mobile phone retail experience will also be considered.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Confident using multiple systems and Microsoft Office, particularly Excel.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of Android and iOS is desirable.
- Experience with mobile networks, suppliers or enterprise mobility is advantageous.
What's on Offer:
- Full training and structured onboarding.
- Career progression within a growing technology services business.
- Pension contribution.
- Exposure to international enterprise customers.
- Supportive and collaborative working environment.
If you're looking to build a career in technology operations and service delivery, and have a background in mobile or technology support, we'd love to hear from you.
Pay: €30,000.00-€32,000.00 per year
Work authorisation:
Work Location: Hybrid remote in Dublin, County Dublin
