Role: Customer Order Administrator
Location: Letterkenny, County Donegal or Burnfoot, County Donegal - 5 days per week onsite
As the Customer Order Administrator, you will use your business acumen and industry knowledge to ensure that the orders will be managed according to the company’s policies and procedures. This role is responsible for end-to-end process from order validation until revenue/billing, ensuring high quality of data and achieving KPIs and Service Level agreed.
Responsibilities and Measurement Criteria:
- Order forms validation.
- Sales order entry management processed in company system Oracle
- Purchase order entry management processed in company systems Oracle
- Delivery date negotiations, updates, tracking of changes
- Revenue, Invoicing and claims
- Project management support to the customer
- Responsibility for customer interface, on all aspects of the assigned projects, with support from various internal departments
Qualifications:
- Experience:
- 1-2+ years’ relevant experience in similar order management, customer service, order processing, logistics, supply chain or anything similar
- Confident working with multiple computer systems simultaneously and entering accurate data into business systems.
- Experience processing sales orders, purchase orders, or customer records within an ERP system is highly desirable.
- Language skills: English advanced level & and any other language is an advance
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