At Sunbeam House Services, we believe every voice matters. We are looking for an Engagement Manager who is passionate about listening, learning and improving services for the people we support and their families. This is a unique opportunity to shape how engagement, feedback and lived experience influence real change across our organisation.
You will play a key role in ensuring that people supported and families are heard, respected and involved in shaping services.
You will:
Coordinate engagement systems (forums, surveys, feedback channels)
Support services with complaints, compliments & feedback processes
Promote open, compassionate communication following incidents
Identify themes and translate feedback into real improvements
Support a rights-based approach (FREDA fairness, respect, equality, dignity, autonomy)
Provide insight and reports to support governance and quality improvement
This is a collaborative, influencing role working across services helping teams strengthen how they listen and respond.
- Persons in Charge & Operations Managers
- Quality Training & Compliance
- Human Rights Committee
- Advocacy services & external stakeholders
Were looking for someone who is:
Skilled in engagement, advocacy, or social care
Passionate about person-centred, rights-based practice
Confident in analysing feedback and identifying trends
A strong communicator who can influence and support teams
Experienced working across multiple services
Be part of a values-driven organisation
Influence meaningful change at organisational level
Work in a collaborative, supportive environment
Help embed a culture of listening, learning and improvement
We are committed to equality, diversity and inclusion, creating a workplace where everyone is respected and supported to thrive.
