Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Summary:
The Subject Matter Expert (SME) Field Applications Specialist (FAS) in Fill and Finish Technologies is part of our Single Use Technology Division (SUD). As an FAS-SME you will act as a trusted advisor to our customers, providing scientific expertise, support and training on our flexible portfolio (Fluid Transfer Assemblies, BioProcess Containers, Mixer and Fill and Finish products). Additionally, the FAS-SME will have a critical role in supporting R&D and Product Management in identifying new product development opportunities and support the EMEA region during specific fluid management projects and customer interactions.
This role is field-based, within EMEA. You will be required to travel regularly within your existing territory (EMEA) and occasionally globally. When not travelling, you will be able to work from home.
Key Responsibilities:
-
Act as a consultant to internal and external customers mainly in fill and finish
-
Troubleshoot issues related to product implementation or usage. Interpret customer needs and identify solutions that may require technical support, sales, service, R&D, or other internal functions to ensure customer satisfaction.
-
Lead technical product specification and application discussions with customers requests.
-
Facilitate sustained evaluation and awareness of competitor activities & innovations within the market.
-
Assist the sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products.
-
Lead technical qualification and recommendation for value added flexible solutions with a focus in fill and finish.
-
Lead in development of experiment design, as well as analyzing and interpreting results of processes and process improvements
-
Build respect within the company through successfully completing projects/programs while working in cross-functional teams.
-
Identified as a role model for seeking and generating new opportunities.
-
Develops and delivers effective technical training for both internal and external resources on fill and finish
-
Deliver technical presentations that complement Commercial Sales activities; participate in the development of technical presentations with marketing.
-
Acts as a Mentor for other FAS.
-
Participate and champion in PPI events
-
Participates in conferences as a Fill and Finsh SME and generates leads for the commercial team.
-
Collect and analyze regular feedback on customer needs and satisfaction to provide information to internal stakeholders.
-
Act as an internal consultant for the implementation and assessment of NPIs
-
Led the technical partnership and relationship with key external stakeholders as isolator manufacturers
Candidate Specification:
- Bachelor's degree in Life Sciences (Biology, Molecular Biology, Microbiology, Immunology, Biochemistry, Biotechnology, Engineering), Masters or PhD degree preferred.
-
Extensive knowledge & understanding of cGMP & other regulatory guidelines for the Biotech and Biopharmaceutical manufacturing industry
-
Detailed knowledge of Single-Use systems used throughout biopharmaceutical development and manufacture.
-
Advanced experience with Fill and Finish technologies
-
Understanding and hands-on experience in Fill and Finish
-
Advanced experience with optimization and troubleshooting in Fill and Finish
-
Experience in authorship of technical application notes, publications, posters and /or technical presentations
-
Demonstrated experience coaching and mentoring others.
-
Highly motivated and self-directed, requiring minimal supervision, including the ability to work on multiple projects simultaneously.
-
Basic understanding of Italian required and other southern European languages preferred
-
Proficient in IT specifically Microsoft office applications, with the ability to learn new computer systems quickly (Excel, Word, Power Point, Visio, Project)
-
Ability to navigate a matrixed environment.
Travel: approximately 40%
