Location: Galway Company: DPD Galway
DPD Galway is seeking an organised and customer-focused Administration Assistant to support our busy depot operations.
This varied, fast-paced role involves general administration, customer service, parcel tracking, and coordination with drivers, depot staff, customers, and other DPD departments.
About You
- Ideally at least 2 years previous administration experience in a busy office.
- Excellent customer service and communication skills.
- A warm, professional, and confident manner.
- Confidence handling incoming customer calls.
- Strong organisational and prioritisation skills.
- Good computer skills and attention to detail.
- The ability to work effectively in a fast-paced team environment.
Key Responsibilities
- Provide daily administration and general office support.
- Manage incoming telephone calls, emails, and customer queries.
- Process and coordinate collections, deliveries, and service requests.
- Update customer and shipment information on internal systems.
- Track parcels and provide accurate delivery updates.
- Liaise with drivers, depot staff, customers, and other departments.
- Prepare delivery documentation, invoices, and general paperwork.
- Handle proof-of-delivery information and investigate delivery issues.
- Monitor shipments and escalate delays or missing parcels when required.
- Maintain accurate records and support management with reports and spreadsheets.
- Follow company procedures, confidentiality standards, and health and safety requirements.
- Provide excellent customer service and represent DPD professionally.
If you are organised, dependable, and committed to excellent customer service, we would be delighted to hear from you. This job is Galway based and the candidate would need to live in the Galway area.
Apply through Indeed with your current CV.
Pay: €14.15-€15.00 per hour
Benefits:
- Bike to work scheme
- On-site parking
Application question(s):
- Do you speak fluent Engish?
Experience:
- Administrative: 2 years (required)
Location:
- Galway, County Galway (required)
Work Location: In person
