Description
Location: Onsite (Cork HQ, Mahon)
Type: Permanent position
Salary: €33,000 gross p/a + monthly performance bonus
Shifts: 11.30-20.00 Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)
We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.
What we offer:
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Stable job: permanent employment contracts
Performance-based bonus
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
Overview of tasks:
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Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed
Handle Respond for Information (RFI) requests from wire partners on organizations and transactions
After account review, document rationale to maintain or exit decisions on customer accounts
Identify and escalate any potential issues or concerns to management
Maintain accurate and up-to-date records of all reviews conducted
Identify opportunities to reduce unnecessary volumes through false positive rule proposals
Communicate effectively with various stakeholders and customers
Demonstrate a strong understanding of regulatory requirements
Be a highly motivated self-starter, comfortable working within a high risk environment
Work efficiently and independently, but know when to ask for help
Enjoy and demonstrate experience working autonomously in a queue-based role, understanding how to prioritize your work and keep an organized, clean inbox and queue
Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in
Have great critical thinking skills and enjoy problem solving
Have great written communication skills
Showcase risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred
Pay attention to detail
Join our team and apply now!
About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
#IDJob
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
