At Truly, we care about our guests (not just their teeth). Behind every great smile is a lab team that gets every detail right, and that is where you come in.
We are looking for a calm, organised Administrator to support our Orthodontic and Denture Departments. You will be the person who keeps cases moving accurately from the moment they arrive to the moment they are dispatched to the right clinic, on time.
You will provide administrative and coordination support to our Ortho and Denture lab - receiving cases, entering and checking orders, preparing paperwork, and coordinating packaging and dispatch. Accuracy and traceability matter here: these are custom-made devices for real patients, so getting the details right is the job.
Receive incoming orthodontic and denture cases - physical (plaster models and printed prescriptions) and digital.
Photograph each physical case and assign it a unique case number for full traceability.
Enter and verify every order in Vevi Dental: clinic, patient, doctor, product and delivery date (allowing an extra day for shipping before the appointment).
Cross-check patient and appointment details in Dentally before creating each order.
Attach the prescription photo to every physical order, and resolve or escalate any discrepancies before a case goes to production.
Spot urgent cases and flag them for priority; assign dockets to the right 3D-printed models and technicians.
Once production is complete, verify each case, create the delivery note and package it for dispatch.
Keep the shipping tracker accurate and complete, and store cases in the colour-coded, clinic-labelled storage system.
Coordinate dispatch: pre-labelled bags by clinic and colour, check contents and paperwork, post the dispatch notification in our team Slack channel and hand over to the courier.
Maintain accurate, legible, traceable records and help retrieve them for internal and external audits.
Be the friendly admin point of contact between the lab, clinics and couriers, keeping everyone updated on case status.
Handle all patient and clinical data in line with GDPR and our ISO 13485 quality management system.
Leaving Certificate or equivalent; a qualification in administration, business or healthcare admin is a plus.
Experience in an admin, reception or coordination role - ideally in a dental, medical or laboratory setting.
Confident with Microsoft Office (Excel, Word, Outlook) and Google Workspace (Sheets, Calendar, Gmail).
Happy to learn our systems - Vevi Dental, Dentally and Slack (full training provided).
Excellent written and spoken English, with a warm, professional phone manner.
Sharp attention to detail and strong organisation - especially for colour-coded, clinic-based filing.
An awareness of GDPR and patient confidentiality; ISO 13485 basics will be taught (training provided).
Full training on our systems and processes - you do not need dental-lab experience to thrive here.
A supportive, close-knit team in a modern, digitally-enabled dental laboratory.
Real responsibility and room to grow as Truly grows.
The satisfaction of knowing your accuracy helps get every patient the smile they came for.
Truly is a modern dental company with clinics and laboratory operations across Ireland, the UK and Dubai. We combine warm, human care with digitally-enabled dentistry - and our lab team is at the heart of it.
A quick note: this role is with Truly Dental (the Truly Dental Group laboratory). Some of our earlier materials and systems referred to the lab as "Boris Lab" - that is us. Your employer is Truly Dental.
