Strategic Account Lead – Industrial & Construction Cleaning

BidvestNoonan -
Swords, County Dublin

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Job details

Permanent | Full-time

Benefits

Company car
Annual leave

Qualifications

Continuous improvement
Account management
Negotiation

Full job description

About The Role

Strategic Account Lead – Industrial & Construction Cleaning

Location: Ireland (national remit, with client site travel)

Reports to: Regional Manager

Contract Type: Full-time, Permanent

Working hours: Flexible

Role Overview

The Strategic Account Lead – Industrial & Construction Cleaning is responsible for owning, developing, and expanding key national client relationships within the industrial, construction, and specialist cleaning sectors in Ireland.

This role combines strategic account management, commercial growth, and cross-functional leadership, ensuring high-value clients receive consistent, compliant, and innovative cleaning solutions across complex, multi-site environments with responsibility to support the back-office support Team develop systems and processes to drive operational excellence.

The successful candidate will act as a trusted advisor to senior client stakeholders, driving contract retention, organic growth, and service excellence while aligning operational delivery with commercial objectives while working collaboratively with the Operations Management Team to understand the client requirements to help support retention and drive growth.

Key Responsibilities

Strategic Account Management

Own and lead a portfolio of strategically important industrial and construction-sector clients across Ireland

Build long-term, senior-level relationships with client decision-makers

Develop and deliver account strategies, growth plans, and retention initiatives

Act as the single point of accountability for overall contract performance

Support the development of our systems to help deliver Operational excellence.

Managing and align multi‑disciplinary teams, instilling disciplined, standardised ways of working, and ensuring sustained operational excellence and performance delivery.

Client Experience & Continuous Improvement

Conduct regular performance reviews, site visits, and service improvement meetings

Manage escalations and resolve issues proactively and professionally

Drive innovation, sustainability initiatives, and value-added solutions for clients

Deliver the QBR to clients and develop a robust client engagement strategy.

Commercial Growth & Retention

Identify and convert opportunities for contract expansion, scope extensions, and new services

Lead pricing strategies, commercial negotiations, contract renewals, and tenders

Deliver agreed revenue, margin, and profitability targets

Monitor client spend, forecasting, and pipeline performance

Develop a strategy of engagement to find new business pipelines with Clients particularly within the Construction industry that don’t currently work at scale with Bidvest Noonan.

Monitor market trends and client business developments to identify new opportunities and influence strategic decision-making

Operational Collaboration

Work closely with Operations, Mobilisation, HSEQ, Finance, and HR teams to ensure seamless service delivery

Support mobilisation of new contracts and large project works

Ensure services are delivered in line with SLA, KPI, and compliance requirements

Champion health & safety excellence across all client sites

Key Relationships

Internal: Operations Managers, Site Managers, Commercial, HSEQ, Finance, HR

External: Client senior stakeholders, procurement teams, site managers, subcontractors, industry partners

Skills & Experience Required

Essential

Proven experience in strategic or national account management within: Industrial cleaning, Construction support services, Facilities management, building services or related sectors.

Strong commercial acumen with demonstrable success in revenue growth and contract retention

Experience managing complex, multi-site or high-risk environments

Excellent stakeholder management and negotiation skills

Working knowledge of Irish H&S legislation and industrial/commercial compliance standards

Full, clean Irish driving licence

Desirable

Experience working with construction companies, developers, or industrial manufacturing clients.

Tendering and bid management experience

Understanding of specialist services (eg. builder cleans, high-level cleaning, shutdowns, façade cleaning)

Formal sales, commercial, or leadership qualifications

Benefits

Competitive salary

Performance-related bonus

Company car or car allowance

Pension contribution

Mobile phone and laptop

25 days annual leave

Ongoing professional development

INDHP

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

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About The Role

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