About Us:
At Dream Point Experience, located in the heart of Dublin, we're Dublin's leading immersive adventure attraction — creating unforgettable experiences for families, kids, and groups through fast-moving operations and large-scale events. We're looking for a reliable and highly organised Part-Time Customer Service Representative to assist the Communications Manager in delivering smooth, high-quality guest communication and operational coordination across the venue.
This role requires:
- Previous experience in a similar role, or experience working in a fast-paced environment,
- Proficiency in Microsoft Office, and experience with CRM System,
- Part-time availability with flexibility during peak operational periods, including weekends,
- While this role is primarily administrative/support focused, the candidate may occasionally be asked to assist on the venue floor when operational needs require it,
- Ability to follow established processes and work independently after training,
- Strong reliability and consistency in communication and task completion,
- Applicants must have valid right to work in Ireland, as we are unable to sponsor visas or consider Stamp 2 permits,
What you'll be doing:
- Supporting the Communications Manager with daily guest communication across email and messaging platforms.
- Assisting with managing and updating bookings across birthday parties, school tours, group visits, and corporate events.
- Helping respond to guest enquiries in a timely, clear, and professional manner.
- Supporting rescheduling requests, availability checks, and basic booking amendments.
- Maintaining accurate internal tracking of bookings, enquiries, and follow-ups.
- Assisting with logging, updating, and organising lost and found items.
- Liaising with on-site venue staff to confirm details, gather information, or verify guest requests.
- Supporting the collection of on-site updates, guest feedback, and relevant content for communications use.
- Assisting in maintaining internal templates, FAQs, and process documentation.
- Providing general administrative and operational support to ensure smooth daily communication flow.
What we're looking for:
- Someone with strong written communication skills and a customer-first mindset.
- Excellent organisation skills and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Someone confident working both independently and collaboratively.
- A calm, solution-oriented approach when handling guest queries or issues.
- Basic digital literacy and willingness to learn internal systems quickly.
Why Dream Point?
- Competitive salary
- Hands-on experience in a fast-growing immersive entertainment venue.
- Creative, fun, and energetic work environment.
- A team that loves what they do..
If you're ready to bring your organisation, communication skills, and customer-first mindset to Dublin's leading immersive adventure attraction, we want you on our team!
Job Type: Part-time
Pay: €15.00 per hour
Application question(s):
- Do you have valid permission to work in Ireland? (Stamp 2 not accepted)
- Are you fully available to work weekends on a regular basis?
- Are you located in Dublin?
Work Location: In person
