Join Capita Ireland as a Customer Service Advisor – Full-Time
Location: Clonakilty, West Cork Business and Technology Park, P85 YH98
Hours: Monday to Friday, between 8am and 6pm - (2 - 3 days in office)
Start Date: Immediate
Are you passionate about delivering exceptional customer experiences?
Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty.
What You’ll Do:
Be the friendly voice supporting our clients’ customers with general enquiries
Provide proactive, professional service that leaves a lasting positive impression
Collaborate with a small, dedicated team in a supportive office environment
What We Offer:
Full-time (40 hours/week)
A warm, inclusive team culture
Convenient office location in scenic West Cork
Opportunity to start as soon as possible
Job title:
Administrative Customer Service Advisor
Job Description:
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
- €29 432 per annum and 22 days annual leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme and Employee Assistance Programme
- life Assurance Benefit and cycle2work scheme….with plenty more
What you’ll be doing:
- Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Accurately record all contact interactions on systems in line with expected process
- Ensure you give a positive image and great first impression to all contacts
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
- Your experience and attributes will include:
- Being highly methodical with a thorough attention to detail
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC and data entry skills
- Excellent written English and the ability to compose written responses to customers
- An ability to learn new skills quickly including adopting new processes and technology
Your experience and attributes will include:
- Being highly methodical with a thorough attention to detail
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC and data entry skills
- Excellent written English and the ability to compose written responses to customers
- An ability to learn new skills quickly including adopting new processes and technology
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application.
#jobs
Location:
Clonakilty
,
Ireland
Time Type:
Full time
Contract Type:
Permanent
