We are seeking a highly organised, friendly and professional Receptionist/Administrator to join our busy optician practice. The successful candidate will be an important first point of contact for our patients and will support the smooth day-to-day running of the practice.
Key responsibilities
- Welcoming patients and providing a professional, helpful reception service.
- Answering telephone calls, responding to enquiries and directing calls appropriately.
- Scheduling, confirming and managing patient appointments.
- Maintaining accurate and confidential patient records using the practice’s patient management system.
- Liaising with suppliers regarding orders, deliveries and account queries.
- Following up on glasses, lenses and other patient orders when required.
- Processing payments, issuing receipts and completing general reception administration.
- Supporting the optometrists and wider practice team with daily administrative tasks.
- Maintaining an organised, professional and welcoming reception area.
- Carrying out other duties associated with the efficient operation of an optician practice.
Skills and experience
- Previous experience in a receptionist or administrative role, ideally within an optical, medical or healthcare setting.
- Experience using a patient or practice management system.
- Strong computer skills, including email, Google Suite and appointment-booking software.
- Excellent organisational skills and the ability to manage several priorities accurately.
- Confident and professional telephone manner.
- Strong communication and customer-service skills.
- High level of attention to detail.
- Ability to handle confidential patient information with discretion.
- Dependable, proactive and comfortable working independently and as part of a team.
Previous experience in an optician practice would be an advantage, but training can be provided to the right candidate.
Pay: €28,652.00-€31,616.00 per year
Work Location: In person
