Find Client Service Senior Office Jobs

Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
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- Fuel card
Quick apply
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Fairstone Ireland —Dublin, County Dublin
- €48,000–€55,000 a year
- Full-time
- Microsoft Office
- No degree
- IT
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1d
Senior Investor Relations Administrator
Citco —Islands, County Kilkenny
- Full-time
- Microsoft Excel
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Product Sales Executive (Revolut People)
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Director, Inside Sales (Italian and Spanish speaking)
Indeed —Dublin, County Dublin
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Relatech Spa —County Louth
- Microsoft Powerpoint
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Banking Processes and Procedure Junior Business Analyst
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- English
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Client Service Executive
Davy —Galway, County Galway
- Full-time
- Hybrid work
- Microsoft Powerpoint
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Trainee Financial Advisor/Qualified Financial Advisor
Actual Insurances —County Mayo
- Up to €71,777.70 a year
- Full-time
- Microsoft Office
- Leaving certificate
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- Life insurance
Quick apply
3d
Delivery Operations Manager
Deloitte —Dublin, County Dublin
- €75,000 a year
- Full-time
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Senior Internal Auditor
Citco —County Dublin
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Outbound French Sales Representative - Ireland Remote
ResultsCX —Remote
- €30,423 a year
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Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
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Senior Specialist, Credit Services Administration
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
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Enterprise Sales/Account Executive - B2B SDK/
SleepScore Labs —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- Sales
- Organisational skills
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Quick apply
14d
Senior Oracle ERP Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€75,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- AWS
Quick apply
Recruitment Consultant - Career Changer
Morgan McKinley —County Waterford
- Hybrid work
- Business development
- No degree
- Recruiting
Senior Accounts Administrator - REF: 2626
Fingleton White —Port Laoise, County Laois
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
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Client Service Manager - CPM Ireland

CPM Ireland -
Dublin, County Dublin

Quick apply

Job details

Full-time
€70,000–€85,000 a year
11 days ago

Benefits

Fuel card
Company car

Qualifications

Microsoft Powerpoint
Microsoft Excel
Sales
Microsoft Office
Inside sales
IT
Account management
Time management

Full job description

Overview

The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

Benefits:

Basic Salary up to €70,000
Commission - €15,000
Company Car
Fuel Card
Lunch Allowance

The Primary Responsibilities for This Role Are:

Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
Oversee recruitment, training and compliance across the team.
Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
Generate new opportunities for revenue streams within the business.
Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
Use reporting data to provide insights for the client to drive their business forward.
Assist the business by participating in other group projects.
Undertake to learn new ways of working to support evolving company needs and client expectations.

Qualifications

Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
Experience providing coaching and development support to a sales team.
Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.

Essential

Passion for sales, with an ability to work both autonomously and create strong relationships.
Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.
Ability to motivate others to perform at best-in-class levels.
High attention to detail.
Flexible in approach to work practices, including willingness for travel and field work as required.
Commitment to continual personal and team development.
Skill with coaching and developing people to maximise their motivation, performance and competencies.
Strong time management and organisation skills.
Initiative and ability to perform independently and without direct supervision.
Problem solving skills and a drive to identify and implement new ways of working.
Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.
Ability to influence decision makers to the benefit of CPM and clients.

Measures of Success

100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.
On-time, accurate reporting completion for both CPM and our clients.
Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.
Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.
Drive revenue for the business by maintaining and growing, where appropriate, the client budget.

Quick apply

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