ZAGG is a global leader in accessories and technologies that empower mobile lifestyles. The Company has an award winning product portfolio that includes screen protection, mobile keyboards, power management solutions and social tech sold under the ZAGG® and, mophie® brands.
ZAGG operates its international business from Shannon, Ireland with additional offices in the United States and China. ZAGG products are available globally at leading retailers including Apple, Currys, 3UK, Select, Orange, Verizon, Elkjop, and Amazon. For more information, please visit the company’s websites at www.zagg.com and follow us on Instagram, TikTok and LinkedIn.
ZAGG is an equal opportunities employer.
Position Title: Brand Ambassador/ Trainer
Location: Shannon
Classification: Permanent
Reporting to: Regional Sales Director, UK and Ireland
Position Summary:
We are looking for a dynamic and results-driven Brand Ambassador/ Trainer to join our team. This position will be responsible for supporting sales across Ireland. The Brand Ambassador/Trainer will be the face or our company and have an opportunity to deliver a world-class experience with every interaction with our partners. Their primary focus is supporting retail performance in their assigned territory to achieve sales targets via store visits, trainings, events and technical support when required. You will be responsible for improving sell thru programme of work to , merchandising compliance and developing a continuous improvement programme of work to deliver improved retail performance for each store.
We are a global inclusive team and require someone to demonstrate a positive attitude when faced with change, working with your teammates and with our partners.
Key Responsibilities:
- Provide onsite support to retail employees and distributor partners where needed
- Develop and maintain a strong technical understanding of our products and services, as well as the competitive landscape
- Establish productive, professional relationships with all retail employees within your assigned territory
- Improve retail employee’s knowledge of all ZAGG products on an ongoing basis to support retail performance improvement at store level
- Audit in store merchandising compliance where needed
- Stock Management. Monitor product inventory levels to ensure products are well-stocked and readily available for customers
- Schedule training with relevant store managers when required
- Proactively source weekly retailer training opportunities at region, district and/or store levels to efficiently train all employees within your assigned territory
- Completion and submission of store visit reports on a regular basis via a field management application
- Work on own initiative to identify areas for potential process improvement
- Proactively assess, clarify and validate customer needs on an ongoing basis
- Proactively work with ZAGG team members and contact centre to assist with troubleshooting of any issues relating to products
- Identify and define corrective actions and follow up to resolve any issues
- Be an effective link between Sales and other departments to help drive business forward
- 75% travel required
- Perform additional duties as and when required
Please note that areas of responsibility may vary, change and/or develop dependent on the business requirements of ZAGG.
Skills, Knowledge & Experience:
- 2+ years of relevant experience
- Highly energetic and self-starter
- Sales and target driven
- Technically competent, ideally having worked in an accessory sales environment previously
- Effective troubleshooting skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills, you can quickly identify problems and solutions
- Must be well organised and detail-oriented
- Work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers
- Professional demeanour with excellent verbal & written communication skills and have the ability to establish a professional, friendly and empathetic dialogue with customers
- Clean driver’s license is essential
