PFH Technology group are currently looking for a Scheduling Co-Ordinator to join our team.
Key Responsibilities:
- Schedule appointments for the installation of new desktops and laptops across multiple
client sites.
- Coordinate and schedule repair visits for faulty or damaged devices.
- Liaise with client contacts to confirm access, availability, and any site-specific requirements.
- Communicate daily schedules and updates to field engineers and technicians.
- Maintain accurate records of appointments, site visits, and service requests.
- Track device deliveries and ensure timely follow-up with logistics and engineering teams.
- Respond promptly to queries from both internal and external stakeholders.
- Provide administrative support to the operations and service delivery teams as required.
- Update internal systems and databases with relevant information on appointments,
outcomes, and customer feedback.
- Assist with reporting and documentation as needed.
Candidate Profile
- Proven experience in an administrative or scheduling/coordinating role.
- Excellent organisational skills with strong attention to detail.
- Strong communication and interpersonal skills (both written and verbal).
- Proficient in Microsoft Office applications, especially Outlook, Excel, and Teams.
- Ability to multitask, prioritise workload, and work under pressure.
- Professional and courteous manner, with a customer-focused attitude.
- Previous experience in an IT or technical services environment.
- Familiarity with scheduling, or ticketing systems (e.g., ServiceNow, Ivanti, Salesforce, etc.).
- Self-motivated with an aptitude for customer service coordination & administration.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.
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