Find Reservations manager Jobs in Kilkenny, Kk

Reservations Agent - Fully Flexible
Lyrath Estate Hotel —Kilkenny, County Kilkenny
- Weekend availability
- Hospitality
- Hotel
- No degree
- Employee discount
Quick apply
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- Full-time
- Management
- Customer service
- Bachelor's degree

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Reservations Agent - Fully Flexible

Lyrath Estate Hotel -
Kilkenny, County Kilkenny

Quick apply

Job details

Permanent
7 days ago

Benefits

Employee discount
On-site parking

Qualifications

Hospitality
Communication skills

Full job description

We have an exciting opportunity for an Experienced Reservations Agent to join the team at the award winning 5-Star Lyrath Estate Hotel in Kilkenny.

Objective of the Role:

Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

To be considered for this role, you must be fully flexible to work a range of shifts including Mornings, Evenings, Weekends and Public Holidays.

This role is not suited to students looking for a summer position.

Main Responsibilities of the Role:

To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
To ensure that we maximise yield through occupancy and rate.
To liaise with reception to resolve any queries from guest billing.
Handle telephone, email, and online reservation enquiries promptly and professionally
Maximise room sales and revenue by upselling hotel services and packages
Accurately input, update, and manage guest bookings in the reservation system
Respond to guest queries and requests in a timely and friendly manner
Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
Assist with group bookings and corporate accounts as required
Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:

Must have previous experience in a Reservations Role
Previous use of Hotsoft is an advantage but not essential as full training will be provided.
Must have a positive outlook and a passion for hospitality and guest satisfaction
Must have previous experience in a customer facing role
Strong oral and written communication skills are essential
Must have a high level of computer literacy
Must be able to work in a busy team environment

What we offer:

Complimentary meals while on duty
Complimentary car parking on site
Discounted Employee Accommodation Rate
Discounted Friends and Family Rate
Discount on food if dining in the hotel
Discount on all Spa treatments
Employee Referral Programme
Christmas Savings Scheme
Educational Assistance Programme

If this sounds like your ideal next role please submit your CV to our Human Resources Department for consideration.

We look forward to receiving your application.

Quick apply

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Reservations Agent - Fully Flexible

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