Find Customer care manager Jobs in Kilkenny, Kk

Reservations Manager – Kilkenny River Court Hotel
Kilkenny River Court Hotel —Kilkenny, County Kilkenny
- Full-time
- Hospitality
- English
- Hotel
- Referral programme
- Sick pay
Quick apply
Facilities Manager
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- Communication skills
Quality & Continuous Improvement Co-Ordinator - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €32,692–€47,574 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Production Supervisor
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- No degree
- Communication skills
- Life insurance
Medical Secretary - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €33,504.81–€48,759.69 a year
- Microsoft Office
- Administrative experience
- Clinic
- Annual leave
13d
Housekeeping Operative - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- Customer service
- Leaving certificate
- Clinic
- Annual leave
14d
Catering Assistant FTC - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €30,000–€38,796 a year
- Customer service
- Leaving certificate
- Clinic
- Annual leave
Peri-operative Healthcare Assistant - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €34,304.02–€41,760.31 a year
- English
- Clinic
- No degree
- Annual leave
Early Career Cyber Defense Centre Analyst, Officer
State Street —Kilkenny, County Kilkenny
- Weekend availability
- Windows
- Master's degree
- Bachelor's degree
Laundry/Housekeeping Operative - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €30,500–€38,796 a year
- Customer service
- Leaving certificate
- Clinic
- Annual leave
Full-Time Food and Beverage Assistant
Mount Juliet Estate —Thomastown, County Kilkenny
- Customer service
- English
- Hotel
- Employee assistance program
Quick apply
Retail Store Manager - Maternity Cover
The Works —Kilkenny, County Kilkenny
- Holidays
- Recruiting
- Retail management
- Leadership
- Employee assistance program
1d
Principal Project Engineer
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Management
- Engineering
- Analysis skills
Site Reliability Engineer III - Eng
UKG (Ultimate Kronos Group) —Kilkenny, County Kilkenny
- €58,000–€78,300 a year
- On call
- System design
- Java
- AWS
- Annual leave
- Employee assistance program
5d

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Reservations Manager – Kilkenny River Court Hotel

Kilkenny River Court Hotel -
Kilkenny, County Kilkenny

Quick apply

Job details

Permanent | Full-time

Benefits

Bike to work scheme
On-site gym
Referral programme
Sick pay
On-site parking

Qualifications

Hospitality
English
Supervising experience
Organisational skills
Business
Communication skills

Full job description

We have a fantastic opportunity for an experienced Reservations Manager to join our team at the Kilkenny River Court Hotel.

This is an exciting opportunity for a motivated hospitality professional with strong reservations experience who is ready to take the next step in their career within Neville Hotels, a growing Irish hotel group with a portfolio of leading 4 and 5-star properties.

The Role:

The successful candidate will oversee the day-to-day operation of the Reservations Department, ensuring all enquiries, bookings, groups and guest interactions are managed in a professional and efficient manner.
Working closely with the hotel management team and Group Revenue Manager, the Reservations Manager will play a key role in maximising revenue opportunities, driving conversion, developing the reservations team and ensuring exceptional guest service standards.

Key Duties & Responsibilities:

Manage and supervise all aspects of the Reservations Department.
Lead, support and develop the reservations team through ongoing coaching and training.
Answer and oversee incoming calls and emails from guests, corporate clients, tour operators, and travel agents, ensuring all are handled promptly and professionally.
Ensure all reservations are accepted, recorded and confirmed accurately in accordance with company procedures.
Maintain excellent standards of telephone and email communication in line with Neville Hotels brand standards and SOPs.
Manage group enquiries, rooming lists and contracts while ensuring company policies and cancellation procedures are followed.
Work closely with the Group Revenue Manager to maximise revenue opportunities, occupancy and rate performance.
Monitor competitor activity, market trends, pricing, seasonality and business mix, sharing insights with the leadership team.
Ensure accurate and complete entries within the Hotsoft property management system.
Identify opportunities to upsell hotel facilities and maximise guest spend.
Build strong relationships with the Front Office, Sales, Revenue and Operations teams.
Convert enquiries into confirmed business and communicate potential sales opportunities.
Resolve guest queries and complaints in a professional manner, ensuring guest satisfaction at all times.
Complete additional duties as required to meet the needs of the business.

Experience/Qualifications:

Previous reservations experience within a 4-star or 5-star hotel environment.
Previous supervisory or management experience is desirable.
A positive, friendly, can-do attitude.
Fluent English, both written and spoken.
Excellent customer care and communication skills.
Strong organisational skills with excellent attention to detail.
Ability to prioritise and manage a busy workload.
Experience using Hotsoft Property Management System is desirable.
Knowledge of third-party websites, online travel agents and distribution channels is desirable.

In Return We Offer Excellent Employee Benefits Including:

Management sick pay scheme. T&C's apply.
Health Insurance contribution of €500 per annum.
€300 per annum upskilling allowance via linked-in learning.
Management Suit contribution of €300 per person. T&C's apply.
One Complimentary Individual or Family Stay in any NH property for 2 Nights B/B per annum.
Hotel B&B Discounts across the group.
20% Discount on Bar & Restaurant Food in a sister property.
On-site Gym & One free Fitness Assessment.
Promotion of bike to work scheme and other commuting to work incentives.
Meals during shifts and free onsite tea/coffee.
Opportunities for Career Progression.
Employee Recognition
Employee Referral Bonus (€140-€300)
Education & Training Assistance
Onsite Carpark

Important Information:

All applicants must be eligible to live and work in Ireland full time. You will be asked to provide documented evidence of eligibility.

Quick apply

Refine Your Search

customer care manager jobs in kilkenny, kk

Reservations Manager – Kilkenny River Court Hotel

Facilities Manager

Quality & Continuous Improvement Co-Ordinator - UPMC Aut Even Hospital, Kilkenny

Production Supervisor

Medical Secretary - UPMC Aut Even Hospital, Kilkenny

Housekeeping Operative - UPMC Aut Even Hospital, Kilkenny

Catering Assistant FTC - UPMC Aut Even Hospital, Kilkenny

Peri-operative Healthcare Assistant - UPMC Aut Even Hospital, Kilkenny

Early Career Cyber Defense Centre Analyst, Officer

Laundry/Housekeeping Operative - UPMC Aut Even Hospital, Kilkenny

Full-Time Food and Beverage Assistant

Retail Store Manager - Maternity Cover

Principal Project Engineer

Site Reliability Engineer III - Eng

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