Find Escalations agent Jobs in Finglas, D

Trust & Risk Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Trust & Risk Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Technical Escalations Agent
Clio —Dublin, County Dublin
- €49,300–€66,900 a year
- Full-time
- AI
- Communication skills
- Python
9d
Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
2d
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Trust & Risk Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Quality Expert Reviewer - Polish Speaker
Teleperformance —Dublin, County Dublin
- €37,333 a year
- Full-time
- No experience needed
- No degree
- Annual leave
Real Time Analyst
Teleperformance —Dublin 07, County Dublin
- €35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
7h
Customer Risk Manager Customer Risk Manager (French, Italian or Spanish Speaking)
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- English
- Bachelor's degree
Quality Expert Reviewer - Persian Seapker
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- No degree
- Annual leave
Assistant Team Leader – Health Insurance
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Time management
- Annual leave
- Life insurance
Quick apply
Customer Risk Manager
Salesforce —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- AI
Project Manager, Scams, Brand, & Financial Harms, Integrity Operations
Meta —Dublin, County Dublin
- SQL
- AI
- Python
14d
Customer Success Manager, High Touch
Intercom —Dublin, County Dublin
- Hybrid work
- No degree
- Work from home
3d
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Communication skills
- Time management
Senior Manager, Success Architecture, Data 360
Salesforce —Dublin, County Dublin
- Full-time
- Management
- Customer service
- Analysis skills
Site Logistics Operations Specialist
Meta —Clonee, County Meath
- Microsoft Excel
- Oracle
- Bachelor's degree
Business Support Engineer
Meta —Dublin, County Dublin
- Weekend availability
- System design
- Master's degree
- SQL
9d
Senior Manager, Success Architecture
Salesforce —Dublin, County Dublin
- Full-time
- Management
- Customer service
- Analysis skills
Operations Regulatory Reporting Analyst/Senior Analyst
Fineco Asset Management —Dublin, County Dublin
- Microsoft Excel
- Business
- Accounting

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Trust & Risk Agent

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,000–€42,500 a year

Benefits

Work from home

Qualifications

French
Social media management
Customer service
English
E-commerce
Bachelor's degree
Zendesk

Full job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.

Provide inbound email support for users experiencing trust and safety issues
De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
Serve as the escalation point for issues requiring nuanced understanding of language and culture
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism
Review key metrics and utilise data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

This role will suit someone looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

4 year degree is a plus. 2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
Fluent English (French fluency is a plus)
Positive Customer first-attitude
Weekend availability required
Proactive problem-solver and process-improver
Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Knowledge of Collectibles is a plus

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Apply Now

Refine Your Search

escalations agent jobs in finglas, d

Trust & Risk Agent

Trust & Risk Agent (French Speaking)

Technical Escalations Agent

Senior Customer Support Specialist (12 Month Fixed Term)

Trust and Safety Team Lead, International

Trust & Risk Agent (German Speaking)

Quality Expert Reviewer - Polish Speaker

Real Time Analyst

Customer Risk Manager Customer Risk Manager (French, Italian or Spanish Speaking)

Quality Expert Reviewer - Persian Seapker

Assistant Team Leader – Health Insurance

Customer Risk Manager

Project Manager, Scams, Brand, & Financial Harms, Integrity Operations

Customer Success Manager, High Touch

Senior Specialist, Client Operations

Senior Manager, Success Architecture, Data 360

Site Logistics Operations Specialist

Business Support Engineer

Senior Manager, Success Architecture

Operations Regulatory Reporting Analyst/Senior Analyst

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