Find Senior customer success manager Jobs in Dublin County Dublin

Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Customer Success Operations Manager, EMEA
Okta —Dublin, County Dublin
- €80,000–€110,000 a year
- Data analysis skills
- Analysis skills
- AI
- Annual leave
Customer Success Manager
TestReach —Dublin, County Dublin
- Hybrid work
- Management
- Organisational skills
- In-person
1d
Senior Customer Success Manager
MongoDB —Dublin, County Dublin
- Azure
- English
- AWS
Senior Project Manager - PMO Lead
Neara —Dublin, County Dublin
- €100,000–€110,000 a year
- Full-time
- Remote
- English
- Project management
- Communication skills
Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
Senior Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€80,000 a year
- Full-time
- Hybrid work
- Oracle
- English
- AWS
- Employee assistance program
- Employee discount
Quick apply
Head of Customer Success & Retention
Fiserv —Dublin, County Dublin
- Full-time
- Leadership
13d
EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
Customer and Business Transformation - Insurance Sector - Senior Manager
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
Customer and Business Transformation - Insurance Sector - Manager
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- AWS
- Life insurance
Senior Renewals Manager
Salesforce —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
6d
Customer Service Manager
International Workplace Group plc —Dublin, County Dublin
- Full-time
- Sales
- English
- In-person
13d
Senior Account Manager, LCS, Alpine (English)
Google —Dublin, County Dublin
- €96,000–€98,000 a year
- Full-time
- Sales
- English
- Master's degree
8d
Senior Manager, Success Architecture
Salesforce —Dublin, County Dublin
- Full-time
- Management
- Customer service
- Analysis skills
Senior Manager, EMEA Marketing
Clio —Dublin, County Dublin
- €127,300–€190,900 a year
- Full-time
- Spanish
- Salesforce
- Analysis skills
Senior Product Manager
Optum —Dublin, County Dublin
- Full-time
- Product management
- Leadership
- Analytics
Customer Trust Incident Response Manager
Autodesk —Dublin, County Dublin
- €81,000–€118,800 a year
- Full-time
- Communication skills
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics

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Senior Customer Success Manager

Intercom -
Dublin, County Dublin

Apply Now

Job details

Benefits

Work from home

Qualifications

Process improvement
SaaS

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

senior customer success manager jobs in dublin county dublin

Senior Customer Success Manager

Customer Success Operations Manager, EMEA

Customer Success Manager

Senior Customer Success Manager

Senior Project Manager - PMO Lead

Client Service Manager - CPM Ireland

Senior Service Delivery Manager

Head of Customer Success & Retention

EMEA Financial Institutions Client Experience Team Leader

Customer and Business Transformation - Insurance Sector - Senior Manager

Senior Operations Manager

Customer and Business Transformation - Insurance Sector - Manager

Senior Renewals Manager

Customer Service Manager

Senior Account Manager, LCS, Alpine (English)

Senior Manager, Success Architecture

Senior Manager, EMEA Marketing

Senior Product Manager

Customer Trust Incident Response Manager

Capacity Planning Manager, CDP EMEA

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