Find Operations lead Jobs in Dublin County Dublin

Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
- English
- Project management
Quick apply
3d
Field Operations Lead
Indra Sistemas S.A —Santry, County Dublin
- €34,134.19–€90,314.49 a year
- Weekend availability
- Hybrid work
- Maintenance
- Microsoft Office
- Analysis skills
- Employee assistance program
Quick apply
Field Operations Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- Recruiting
Quick apply
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
International Strategy & Operations Senior Manager, Commerce (German Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
Incident Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- Analysis skills
Quick apply
Customer Operations Team Lead M/F/D
Hager Group —Dublin, County Dublin
- ERP systems
- Continuous improvement
- Communication skills
STARS Lead Officer
Securitas Ireland —Dublin, County Dublin
- €47,000 a year
- Overtime
- Customer service
- English
- Microsoft Office
- Employee assistance program
- Referral programme
Quick apply
2d
Senior People Operations Manager – EMEA
Compass Group UK —Dublin, County Dublin
- €77,000 a year
- Overtime
- Hospitality
- Bachelor's degree
- Human resources
- Employee assistance program
Operations Lead
Accenture —Dublin, County Dublin
- Full-time
- Google Suite
- Sales
- Analysis skills
- Annual leave
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
MAC Projects Lead
Turner & Townsend —Dublin, County Dublin
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Office
Quick apply
1h
Protective Services Operations Manager
Securitas Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Microsoft Office
- No degree
- Free parking
- Fuel card
Quick apply
9d
Logistics Operations Manager
Intel —Leixlip, County Kildare
- €55,700–€87,100 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Senior Solar Technical Lead
Global Home Improvements —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- English
- Project management
- Construction experience
- Employee discount
- Sick pay
Quick apply
10d
Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
People Operations Compliance Specialist
ESB —Dublin, County Dublin
- €59,900–€70,500 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
8d
Change Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- No degree
Quick apply
EHS Management Systems Lead
Takeda Pharmaceutical —Dublin, County Dublin
- €100,000–€137,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
12d

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Service Operations Lead

Openmind Networks -
DUBLIN 2, County Dublin

Quick apply

Job details

3 days ago

Qualifications

CI/CD
Computer Science
English
Project management
Bachelor's degree
Data analytics
SDLC
Information Technology

Full job description

About you

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility to ensure that Customer’s Application instances are kept up to date with latest Openmind software using Openmind’s Continuous Integration and Continuous Deployment (CICD) process.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

The Service Operations Lead role has responsibility within Openmind to maintain and evolve internal fulfilment of Openmind’s Support Services to deliver a proactive customer experience, to include further enablement using Data Analytics and Artificial Intelligence skillsets.

Your profile

The Service Operations Lead role is a Customer facing role to ensure Customer Loyalty and Satisfaction from Customer’s Experience (CX) in engaging with Openmind’s Support Services.

The Service Operations Lead role has responsibility for Monitor and Operate of Openmind’s Open Protect AI (OPAI) products.

SOL has responsibilities:

for performance of relevant Support Services to Openmind’s Customers. This performance includes KPIs for Loyalty and Satisfaction, as well as Transactional KPIs (eg SLA compliance, age, rate, etc).
to functionally lead a dedicated team of technical experts for the fulfilment of Support Services. Career development for this role includes the opportunity to take on people management responsibility for this team.
to achieve a collaborative relationship with Customer Operations counterpart teams in achieving performance above.
to host regular Support Review meeting series to ensure required progress across all Support activity with each Customer. And to ensure that day to day digital collaboration through Support tickets is complemented by specific face to face calendars when required.
to Triage all new Customer tickets to conclude correct level of expertise mobilisation, tactical handling and timeliness based on the impact and category of Customer tickets. And to manage and adjust such Triage outcomes throughout the lifecycle of each Support ticket as appropriate.
to collaborate with Customers to Plan and Implement Openmind’s Continuous Integration and Continuous Deployment (CICD) process to keep all Customer’s Application instances up to date with latest Openmind software (for reasons of fixes, enhancements, performance and new products).
for Monitor and Operate steps of Openmind Engineering’s SDLC for Openmind’s Open Protect AI (OPAI) product family.
to collaborate internally within Openmind to include wider expertise to ensure Service Performance as above. Specifically this includes ensuring prioritisation of Customer’s Support requirements within Openmind’s Scrum / Agile process.
to evolve the people, process and technology of the team to evolve from fulfillment of Support Services for Open Core product family to include Open Protect AI (OPAI) product family.
to manage the ongoing Customer pipeline of tickets to identify potential impact and escalations, and to define and implement action plans to resolve any such escalations.
to Triage all new Customer tickets to identify tickets where their fulfillment needs to be owned by Openmind’s Go-To-Market experts. And to ensure a smooth and timely Customer Experience throughout.
a Service Assurance responsibility to conclude any Root Cause or Continuous Improvement from ongoing transactional fulfilment, for both external and internal stakeholder audience.
to contribute to initiatives to transform greater proactivity into Openmind Support Services. Such initiatives include use of Data Analytics to identify root cause from the symptomatic completion of Customer tickets, new trends, etc.
to contribute to initiatives to create AI capabilities to enable the Agentic AI fulfillment of relevant Customer ticket transactions, moving the expertise and experience of Openmind experts to the creation, ongoing training and assurance of such Agentic AI capabilities and their transactional throughput.

Requirements:

Customer facing experience and expertise.
Possess at least a Bachelor’s Degree in Computer Science, Information Technology, Telecommunications or relevant field.
At least 5 years working experience in engaging, leading and managing a diverse team to deliver service in a client facing environment. Experience in a telecoms/messaging environment is a distinct advantage.
Excellent communication (written and verbal) and presentation skills, with fluency in English as the primary business language.
Highly developed problem solving skills and solution oriented approach.
Proven ability to deliver outcomes with working to deadlines and under pressure whilst staying organised.
Customer centric approach with proven ability to influence and build stakeholder relationships.
Project management experience is an advantage.
Flexible to the varying time demands of an operational customer environment and collaborating with colleagues in different time zones.

About us

Openmind is an inclusive and equal opportunities employer. We own our commitment to creating an equitable workplace, where everyone can thrive regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We care for each individual, valuing diversity and embracing uniqueness. Join us and be part of a culture where we live these values, master our craft, and evolve together towards a better future.

Openmind Networks is an independent technology company focused on mobile messaging software and services for the telecoms industry. Openmind messaging solutions allow telecoms firms to consolidate their core messaging, protect their network and unlock the potential in business messaging and 5G. Boasting a highly experienced team of engineers, Openmind has consistently led the way in bringing new innovations to the mobile messaging market.

We are responsible for delivering over 1 billion messages a day with our global customer base which includes some of the world’s largest Mobile Operators, Wholesale Intercarriers, Aggregators and Social Media providers.

Quick apply

Refine Your Search

operations lead jobs in dublin county dublin

Service Operations Lead

Field Operations Lead

Field Operations Lead

International Strategy & Operations Senior Manager, Commerce (French Speaking)

International Strategy & Operations Senior Manager, Commerce (German Speaking)

Incident Service Management Lead

Customer Operations Team Lead M/F/D

STARS Lead Officer

Senior People Operations Manager – EMEA

Operations Lead

Trust and Safety Team Lead, International

MAC Projects Lead

Protective Services Operations Manager

Logistics Operations Manager

Customer Operations Manager

Senior Solar Technical Lead

Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management

People Operations Compliance Specialist

Change Service Management Lead

EHS Management Systems Lead

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