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SME – Dutch
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME - Dutch
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Quick apply
Quality Expert Reviewer - Dutch/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Data Moderation Associate with Dutch
Cognizant —Dublin, County Dublin
- Full-time
- English
- No degree
- Communication skills
- Annual leave
Account Executive - SMB Belgium (Dutch Speaking)
Salesforce —Dublin, County Dublin
- Full-time
- English
- Relocation assistance
- Employee discount
Business Development Representative Netherlands Market (Dutch speaking)
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
- Relocation assistance
- Employee discount
Onboarding Advisor - NL/DE Speaking
eBay Inc. —DUBLIN 15, County Dublin
- €45,240 a year
- Full-time
- Sales
- English
- Business development
Customer Adoption Manager
G-P —Dublin, County Dublin
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
Enterprise Customer Success Manager - Benelux
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee assistance program
Enterprise Business Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Bachelor's degree
- Mentoring
- AI
- Annual leave
- Work from home
Customer Success Manager - Benelux Market
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Employee assistance program
- Gym membership
1d
MEP Quantity Surveyor (Belgium)
PM Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- English
Senior SDK Hardware Simulator Engineer
Innatera Nanosystems —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- C++
Quick apply
Senior NPU SDK Engineer
Innatera Nanosystems —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- C++
Quick apply

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Operational SME - Dutch
Teleperformance —Dublin, County Dublin
Coach and mentor new hire ‘Agents’ during nesting phase on the floor. High affinity and cultural awareness of political/social situation regarding the relevant…
€44,351 a year
Quick apply
SME – Dutch
Teleperformance —Dublin, County Dublin
Coach and mentor new hire Agents during nesting phase on the floor. High affinity and cultural awareness of political/social situation regarding the relevant…
€44,351 a year

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SME – Dutch

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Permanent | Full-time
€44,351 a year

Qualifications

English
Communication skills
Dutch

Full job description

Overview

SME – Dutch language

Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!

Operational SME – Dutch

Salary - €44,351
Excellent benefits
Great internal growth path
Onsite role in Dublin

SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

Responsibilities to include but not be limited the following

Coach and mentor new hire Agents during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency
Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove
Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications

Must be fluent Dutch
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each Agent – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

#LI-CW1

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review dutch jobs in dublin, d

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Customer Success Manager - Benelux Market

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