Find Director, supply chain international customer operations Jobs in Dublin, D

Head of Global Onboarding Operations
Phorest —DUBLIN 1, County Dublin
- Remote
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Deal Desk - International
Anthropic —Dublin, County Dublin
- €295,000 a year
- Bachelor's degree
- AI
- Communication skills
Supply Chain Team Lead (Customer Service)
Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
Director, Supply Chain International Customer Operations
AstraZeneca —Dublin, County Dublin
- Management
- English
- Master's degree
16h
Director, Services Operations AI Governance & AI-First Ways of Working
Citi —Dublin, County Dublin
- €130,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Negotiation
4d
Director, Supply Chain International Customer Operations
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Management
- English
- Master's degree
16h
Senior Director, Global Customer Management Europe
DSV —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Continuous improvement
- Annual leave
7h
Regional Sales Director | UK & Ireland
Stateside Brands LLC —Dublin, County Dublin
- €130,000–€150,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director, Non-Clinical Competitive Intelligence, Optum Payment Integrity, Operations
Optum —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Agile
4h
Director, Customer Success International
Clio —Dublin, County Dublin
- €149,300–€223,900 a year
- Full-time
- Salesforce
- AI
Supply Chain Site Manager Ireland
ASML —Leixlip, County Kildare
- ERP systems
- Master's degree
- Continuous improvement
Supply Chain Solutions Programme Manager
Primark —Dublin, County Dublin
- AutoCAD
- Project management
- No degree
Director, AI Enablement, Corporate Affairs
Novartis —Dublin, County Dublin
- €102,200–€189,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Work from home
Quick apply
Programme Director
Skillsource —Dublin, County Dublin
- Azure
- Management
- No degree
Quick apply
1d
Director - Digital and Cloud Services
Grant Thornton —Dublin, County Dublin
- Full-time
- Microsoft Access
- Azure
- Computer Science
- Work from home
1h
Associate Director Operations Technology
Amgen —Dún Laoghaire, County Dublin
- €102,280.50–€138,379.50 a year
- Oracle
- Doctoral degree
- Salesforce
14d
Global Supply Chain Network Manager
Viatris —Northern Cross, County Dublin
- Full-time
- Communication skills
Temporary Assistant Principal - Head of UX Service Operations
Coimisiún na Meán —Dublin, County Dublin
- €82,290 a year
- Microsoft Office
- Analysis skills
- Leadership
6d

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Head of Global Onboarding Operations

Phorest -
DUBLIN 1, County Dublin

Quick apply

Job details

Qualifications

Analysis skills
SaaS
Leadership
Communication skills

Full job description

The Opportunity

We're looking for a Head of Global Onboarding Operations to join our Global Operations team and own the health, performance, and future evolution of our global onboarding experience.

As the Head of Global Onboarding Operations, you'll be responsible for ensuring every new customer receives a consistent, efficient, and value-driven onboarding journey, regardless of region. Rather than managing day-to-day onboarding delivery, you'll focus on identifying opportunities to improve customer outcomes, operational efficiency, and commercial performance through data, customer insights, trend analysis, and strategic initiatives.

Working closely with Regional Onboarding teams, Product, Customer Success, Sales, Revenue Operations, Enablement, and Engineering, you'll shape the future of onboarding by creating scalable global processes, optimising tooling, and influencing the product roadmap. Success in this role is measured not just by how onboarding performs today, but by how you continually improve it for tomorrow.

If you're a strategic, customer-obsessed leader who enjoys solving complex operational challenges and delivering measurable business impact, we'd love to hear from you.

What You’ll Do

Strategic Enablement & Revenue Impact: Lead the four core pillars of the onboarding domain — Measure performance through metrics, Understand root causes and trends, Improve customer adoption and time-to-value, and Influence the future onboarding experience across Product and Operations.
Process Optimisation: Design, improve, and standardise onboarding processes across regions. You will create scalable workflows, frameworks, documentation, and governance models to eliminate inefficiencies, build team productivity, and balance global consistency with local market nuances.
Tooling & Systems Ownership: Own and optimize the onboarding tooling stack so teams operate effectively at scale. You'll partner with Operations, Product, Data, and Engineering to enhance system capabilities, reduce manual effort, improve visibility into customer health, and automate workflows.
People Leadership: Lead, coach, and develop a high-performing team in alignment with Phorest’s values.
Cross-Functional Collaboration: Act as a key partner across Onboarding, Customer Success, Sales, Product, Operations, Data, and Enablement. You will advocate for regional needs, align initiatives with global strategies, support Premium & Enterprise paths, and ensure a seamless customer journey.
Data, Insights & Continuous Improvement: Define and track KPIs, build business cases, and run Domain Business Reviews to give leadership complete confidence in domain health. Use data-driven insights to reduce customer effort, accelerate live dates, increase CSAT, and drive feature activation.

What You Bring

Ideally 8+ years prior experience in onboarding, customer operations, or customer success programmes within a SaaS environment.
3+ years of proven people leadership experience, with a track record of developing and coaching high-performing teams.
Strong strategic and operational thinking with the ability to balance high-level framework creation with hands-on execution in a fast-paced environment.
A data-driven mindset with strong analytical and problem-solving capabilities, using customer and operational data to spot trends and drive measurable results.
Excellent stakeholder management and communication skills, with a track record of influencing cross-functional teams (Product, Sales, CS, Operations) without direct authority.
Experience driving operational excellence, process optimisation, and continuous improvement across complex global environments.
Strong commercial awareness and deep understanding of SaaS customer lifecycle metrics (CSAT, churn, time to value, feature activation).
Confidence with executive presentations and leading structured business reviews to influence strategic decision-making.
High level of ownership and accountability, with a collaborative growth mindset focused on supporting and developing teams.

Quick apply

Refine Your Search

director, supply chain international customer operations jobs in dublin, d

Head of Global Onboarding Operations

Head of Deal Desk - International

Supply Chain Team Lead (Customer Service)

Head of International Order-to-Cash

Director, Supply Chain International Customer Operations

Director, Services Operations AI Governance & AI-First Ways of Working

Director, Supply Chain International Customer Operations

Senior Director, Global Customer Management Europe

Regional Sales Director | UK & Ireland

Director, Non-Clinical Competitive Intelligence, Optum Payment Integrity, Operations

Director, Customer Success International

Supply Chain Site Manager Ireland

Supply Chain Solutions Programme Manager

Director, AI Enablement, Corporate Affairs

Senior Director Brand and Content - 100% Remote - Europe

Programme Director

Director - Digital and Cloud Services

Associate Director Operations Technology

Global Supply Chain Network Manager

Temporary Assistant Principal - Head of UX Service Operations

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