Find Customer support saas Jobs in Dublin, D

Support Technician
Softworks —Bray, County Wicklow
- €30,000–€38,000 a year
- Hybrid work
- Spanish
- Azure
- Computer Science
- Annual leave
- Work from home
12d
Customer Success Coordinator
Pluralsight —Dublin, County Dublin
- Full-time
- Business development
- Bachelor's degree
- No degree
- Annual leave
Customer Success Manager
EnergyCAP —DUBLIN 8, County Dublin
- €60,000–€65,000 a year
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Senior IT Specialist
Clio —Dublin, County Dublin
- €70,500–€95,500 a year
- Full-time
- Google Suite
- Windows
- Communication skills
Sales Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Advertising Sales Rep
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
Product Support Specialist
Asana —Dublin, County Dublin
- €57,000–€63,000 a year
- Weekend availability
- English
- AI
- Communication skills
- Work from home
Quick apply
Inside Sales Representative (Inbound) - Mailchimp
MarketStar —Dublin, County Dublin
- Full-time
- Sales
- Presentation skills
- Communication skills
- Employee assistance program
5d
Account Development Representative (ADR)
Tractian Technologies —Dublin, County Dublin
- Full-time
- Sales
- Business development
- Communication skills
- Annual leave
AI Support Engineer - Dublin
OpenAI —Dublin, County Dublin
- Weekend availability
- Computer Science
- Bachelor's degree
- No degree
- Relocation assistance
- Annual leave
Business Development Representative, Emerging AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home
Support Technician - Bilingual
Softworks —Bray, County Wicklow
- €30,000–€38,000 a year
- Hybrid work
- Spanish
- Azure
- Computer Science
- Annual leave
- Work from home
12d
Salesforce Administrator
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
- Annual leave
Event Program Coordinator - Dublin - 9 Month FTC
Algomarketing® —Dublin, County Dublin
- €200–€275 a day
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
Quick apply
Software Engineer – Support & Operations
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Java
- AWS
- Communication skills
Quote to Cash Specialist
SUSE Software Solutions Germany GmbH —Dublin, County Dublin
- €41,000–€58,000 a year
- Full-time
- Management
- Sales
- Salesforce
9d
Credit Controller & Finance Admin Support (Part-Time)
MediaHQ —Dublin, County Dublin
- Part-time
- Hybrid work
- Microsoft Excel
- No degree
- Communication skills
Quick apply
Sales Team Leader
MarketStar —Leopardstown, County Dublin
- €55,000–€70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Sales
- English
- Store discount
- Wellness program
Quick apply

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Support Technician

Softworks
Bray, County Wicklow

Apply Now

Job details

€30,000–€38,000 a year
12 days ago

Benefits

Bike to work scheme
Annual leave
Work from home
Gym membership

Qualifications

French
Spanish
Azure
Computer Science
Software Engineering
Software troubleshooting
DevOps
Technical support
SQL
Analysis skills
Zendesk
Conflict management
Human resources
Computer Engineering
Organisational skills
Payroll
SaaS
Italian
Communication skills
Time management

Full job description

Bray, Ireland

Position Overview:

We are excited to announce an opening for a Support Technician within the Operations team. This is a crucial role in ensuring seamless operations and continuous success within the organisation. This individual will be responsible for delivering high-quality technical support to Softworks customers.

The successful candidate will work closely with customers and focus on troubleshooting system issues, analysing customer queries, and working through problems to resolution. The individual will use product knowledge, system tools, and internal resources to investigate issues, identify root causes, and restore service as quickly and effectively as possible.

The role involves a strong technical mindset, excellent communication skills, and the ability to manage and prioritise multiple customer issues in a structured manner.

Role Responsibilities:

Customer Support

Provide technical support to Softworks customers via the support portal, email, and telephone
Deliver a high standard of customer service, balancing technical accuracy with clear communication
Log, assess, prioritise, and manage support queries in line with agreed processes and service level agreements (SLAs)

Issue Analysis & Troubleshooting

Analyse customer issues, reproduce problems, and develop clear plans of action
Troubleshoot software, configuration, data, and integration-related issues
Use internal systems, documentation, and diagnostic tools to investigate and resolve problems

Documentation & Escalation

Clearly document findings, steps taken, and outcomes for each support query
Escalate complex issues with strong technical detail and supporting evidence to relevant teams

Continuous Improvement:

Work closely with Development, Projects, and Customer Success teams to resolve issues and improve the product
Contribute to internal improvements, knowledge base development, testing, and additional technical projects as required
Foster collaboration within the team and between departments for optimal outcomes
Stay updated with the latest industry trends and best practices
Continuously assess and improve documents and processes to ensure that they meet the needs of the business and the employees
Gather valuable feedback on the system and the company, both positive and/or negative, ensuring that we receive customers honest opinions which will allow us to develop any necessary solutions to any aspect of the project and enhance future implementations

Requirements:

3rd Level Degree in Computer Science, IT, Software Engineering, or equivalent practical experience
Strong technical troubleshooting and analytical skills
Experience supporting business software, SaaS platforms, or enterprise systems
Ability to investigate issues across configuration, data, system behaviour, and integrations
Excellent verbal and written communication skills with a strong ability to explain technical issues in clear, non-technical language, and document the problem, investigation steps, and outcomes
A positive mindset and a real drive to succeed – attitude matters as much as experience
A solutions-focused, analytical mindset with a genuine interest in emerging technologies and innovations
Excellent time management
Strong organisational skills, with ability to manage multiple systems and technical tools (support platforms, test environments, logs, documentation, etc.)
Ability to work effectively under pressure
Problem-solving and conflict resolution skills
Excellent attention to detail
Strong team player, with ability to exercise initiative and embrace and adapt to change, when required
Ability to work flexibly and co-operatively to solve problems and achieve team goals

Desirable:

Experience in a technical support, application support, or implementation role
SQL or database querying experience
Experience reading logs, analysing errors, and supporting live production systems
Understanding of integrations, APIs, or file-based interfaces
Experience with workforce management, HR, payroll, rostering, or time & attendance systems
Familiarity with software and a willingness to learn our Workforce Management Solutions
Familiarity with support tools such as Zendesk, HubSpot, Monday.com, Azure DevOps, or similar
Experience contributing to knowledge bases, test cycles, or product improvement initiatives
Written and verbal fluency in one or more of the following languages; French, Italian, or Spanish

Expectations:

Demonstrate agility in a fast-changing technological environment, being open and adaptable to unsuspecting change.
Encouraging excellence and goal achievement with clients and colleagues, while striving for the same in your personal development.
Communicate regularly and efficiently with all stakeholders, both internal external.
Maintain strong co-operative relationships within the team and other departments to ensure that the organisation continues to function successfully.
Willingness to travel is essential.

About Softworks:

For over 30 years, we have been assisting companies around the world in organising the working day to make them more productive, profitable, and add value to their operations.

Our globally recognised and acclaimed Workforce Management Solutions include:

Time & Attendance/Flexible Working
Labour Scheduling & Optimisation
Absence Management
Project Tracking
Access Control

We take a customer-centric approach to always exceed expectations and delight our clients with a standout and powerful product. At Softworks, we are more than just people that work together; we belong to a team, all working towards one common goal – to create, market, and provide unparalleled support for the world’s most advanced and effective Workforce Management Solutions.

Location:

The role will be based in Softworks HQ in Bray, Co. Wicklow. We currently have hybrid working in place, combining office-based working with working from home.

Benefits:

Annual Leave starting at 23.5 days
Flexible Schedule
Hybrid Working
Workplace initiatives to promote employee wellbeing
Vibrant Social Club
Ministry of Fun
Regular Office Lunches
Cycle to Work Scheme
Gym Membership Subsidy after 6 months
Pension Contributions
Work from anywhere in the world for 4 weeks per year

Salary Details:

Base Salary €30,000 – €38,000 DOE

Applications:

Applications including cover letter should be sent directly by email to – [email protected]. The successful candidate will have the opportunity to grow their skills and responsibilities within the company. Softworks is an equal-opportunity employer.

Apply Now

Refine Your Search

customer support saas jobs in dublin, d

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