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The Crann Centre is a progressive charity based in Cork supporting individuals and families living with neuro-physical disabilities, in a family centred, multi-disciplinary setting. We pride ourselves on innovation in service delivery and research, and are committed to modernising our digital systems to match our forward-thinking approach.

Role Purpose

We are seeking a Digital & AI Transformation Specialist to support a major improvement programme across our CRM and digital capabilities. This individual will play a key role in redesigning, optimising, and enhancing our digital platforms while identifying and implementing practical AI solutions to support service delivery, operations, fundraising and research.

Key Responsibilities

Salesforce Transformation

Lead the delivery of a backlog of ~120+ change requests across services, fundraising and research teams
Redesign and optimise architecture to improve usability, efficiency, and reporting
Configure and customise Salesforce to meet evolving organisational needs
Work closely with internal stakeholders to prioritise and deliver system improvements
Improve data structures, workflows, automation, and reporting capabilities
Ensure system scalability and alignment with best practices

AI and Digital Innovation

Identify opportunities to implement AI tools across the organisation
Create proposals for SMT approval
Develop practical AI use cases (e.g., automation, reporting insights, supporter engagement, service delivery enhancements)
Integrate AI capabilities into existing systems where appropriate (currently using Microsoft platform)
Support digital transformation initiatives beyond Salesforce, including PowerBI

Project Delivery

Alongside the Head of Business Support, develop and manage a structured delivery roadmap for the change programme
Ensure timely delivery of improvements within the 12-month contract
Document system changes and ensure knowledge transfer to internal teams

Key Skills & Experience

Experience as a Salesforce Administrator/Developer (Salesforce certifications desirable)
Developer best practice approach
Strong experience delivering CRM transformation or optimisation projects
Experience in AI tools and other applications in a business environment
Strong stakeholder management and communication skills
Self-starter with the ability to work independently and drive outcomes
Good communication skills to collaborate with management

What Success Looks Like

Significant reduction or elimination of Salesforce change backlog
Improved system usability and staff satisfaction
Successful implementation of practical AI solutions across key areas
A scalable, efficient CRM platform aligned with organisational needs
An embedding of digital platforms and solutions throughout the organisation

Apply by Sunday 26th July.

Pay: €60,000.00-€80,000.00 per year

Benefits:

On-site parking

Work Location: Hybrid remote in Ballincollig, County Cork

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