We are looking for people who can sell great cheese, people who can make the connection between the producers of this food and the people who will be consuming it.
This involves telling stories, tasting the food, and sharing knowledge and experience.
Working for Sheridans Cheesemongers is an opportunity to gain skills and develop a deep knowledge of Irish and European food production and culture. This will be achieved through our own in-house training, and practical experience.
The right candidate will have a passion for food and a willingness to learn. They must enjoy conversation, and understand the importance of working with and promoting artisan food products.
We offer a great staff discount on Sheridans' products.
JOB DESCRIPTION
JOB TITLE: Cheesemonger, Cafe and Winebar Assistant
DEPARTMENT: Meath
1) Key responsibilities
Learn about, and educate customers about, Sheridans Cheesemonger's products and services.
Learn about, and educate customers about, Irish & European artisan cheese and food producers.
Learn about, and educate customers about, all current products in range and be familiar with dairy, deli, ambient categories.
Learn about, and educate customers about, all current products in our cafe and wine bar.
Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
Customer focused, customer facing position and always on hand to assist customers with queries or service.
Be familiar with, and assist customers with use of, the Sheridans website.
Receive product deliveries and organize their storage in their designated areas.
Describe tastes, flavours, textures of, and pairings with, cheese and other foods.
Maintain/care for cheese in top condition in refrigerated and non-refrigerated environments; assist with reducing product waste.
Merchandise/arrange/display cheese, and other items in the retail space.
Learn/maintain food safety standards required of a safety-inspected food environment.
Record and maintenance of HACCP documents.
Working knowledge of allergens and ability to navigate Allergen Book.
Prepare and display cheese as instructed by Team Leaders or management.
Maintain cheese signs and displays throughout the day.
Display beautiful food hampers (during seasonal periods).
Work with team to ensure products are sold well before their expiration date; stock rotation; FODL etc.
Report any issues with product, customers, or otherwise to Team Leaders or Retail Managers.
Read, update, and maintain Daily Handover Book.
Participate in quarterly stocktaking of inventory.
Daily maintenance of the counter, cafe and wine bar: keep displays full; date rotation; help control stock levels.
Collect and remove rubbish and recycling from the around the floor when needed.
Other ad hoc duties & responsibilities as needed as directed by Team Leader and/or Area Managers.
Make educated wine variety recommendations to delight our guests.
2) Operations
HACCP Compliance: Ensure established procedures for HACCP, cleaning routines, food safety, and workplace safety are followed. Keep all areas extremely clean and tidy. Update and maintain HACCP records, cleaning records, goods-in temperature control, and product batch sheets.
Inventory Management: Maintain appropriate stock levels, place orders, process deliveries, handle queries from Sales and Warehouse. Perform weekly and quarterly stock takes and fill out wastage and stock control sheets for Finance.
Product care: Ensure correct storage of wine including open bottles. Ensure correct storage of cheese. Ensure correct storage of cakes and other products in our cafe.
Merchandising: Maintain agreed company standards and guidelines for product displays.
Promotions and Events: Organise, supervise and actively participate in promotions, cheese and/or wine tastings, public events and supplier visits.
Quality Control: Address quality issues, communicate with Team Leader, Sales and Warehouse regarding quality and food safety issues.
Ad hoc Duties: Perform necessary tasks to fulfil the role and business needs effectively.
3) Interpersonal Skills
Adaptability: Thrive in a fast-paced work environment with varied tasks and tight deadlines.
Teamwork: Collaborate effectively with team members and other teams, contributing positively to company dynamics and shared goals.
Customer Service: Provide exceptional customer service with patience, attentiveness, and a solutions-oriented approach.
Communication: Possess strong verbal and written communication skills for clear interaction with customers and colleagues.
Organisational Skills: Efficiently manage tasks, prioritize responsibilities, and maintain attention to detail under pressure.
Composure: Exhibit professionalism and composure in high-pressure situations, addressing challenges effectively while maintaining quality service standards.
4) Department Structure: Reporting to Team Leaders, Area Managers
5) Qualifications/Experience/Skills
At least 1 years' experience in a similar role preferable
Minimum 1 years' experience in a food and wine retail environment
Genuine interest in and excellent knowledge of wine
Relevant experience in hospitality or a vineyard
HACCP and WSET trained preferable but not essential
Certification as a sommelier or a degree in hospitality desirable but not essential
Excellent customer service and communication skills
Organised and calm under pressure
