Find Technical support Jobs in County Cork

Site Reliability Engineer (Global Support)
Skye Business Solutions —County Cork
- Computer Science
- Bachelor's degree
- Mentoring
Quick apply
11d
Training and Online Learning Officer
Tyndall National Institute —Cork, County Cork
- €52,338–€64,190 a year
- Full-time
- Continuous improvement
- Manufacturing
- Communication skills
- Annual leave
7d
IT Support Specialist
Cyara —Skibbereen, County Cork
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
Quick apply
Voice Recording Specialist – Irish English
OpsArmy —Cork, County Cork
- Part-time
- Remote
- English
- No degree
- Computer skills
Quick apply
14h
Technical Writer
PSC Biotech —Cork, County Cork
- Engineering
- Communication skills
IT Support Engineer
Wipro Limited —Cork, County Cork
- Full-time
- Customer service
Technical Operations & Optimization Lead
GE HEALTHCARE —Cork, County Cork
- Engineering
- Analysis skills
- Project management
Customer Support Specialist - Cork
TELUS Digital —Cork, County Cork
- €29,900 a year
- English
- Organisational skills
- AI
- Free parking
Quick apply
Assistant/Junior Consultant
AtkinsRéalis —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Analyst
Hovione —Cork, County Cork
- 12 hour shift
- English
- Microsoft Office
- Leaving certificate
Lab IT Systems Specialist
Catalyx —Cork, County Cork
- Full-time
- Computer Science
- Windows
- IT
Quick apply
Assistant Engineer
Local Government Jobs Ireland —Cork, County Cork
- €48,248–€74,809 a year
- Full-time
12d
Material Science Technical Specialist-Hybrid
PSC Biotech —Cork, County Cork
- Analysis skills
- Bachelor's degree
- No degree
AI Governance Specialist
Logitech —Cork, County Cork
- Full-time
- Bachelor's degree
- In-person
- AI
- Work from home
Cross-Functional Quality Engineer
Apple —Cork, County Cork
- Analysis skills
- Bachelor's degree
- Driving
Quality Technician
Cognex Corporation —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Shift QA Specialist
GE HEALTHCARE —Cork, County Cork
- Engineering
- English
TSMS Laboratory Technician
Eurofins Ireland PSS —Kinsale, County Cork
- Full-time
- No degree
- Data entry
- Organisational skills
- Annual leave
Quick apply
1d
Technical Writer/CSV Engineer (471)
Réalta Technologies (RT) —Cork, County Cork
- Full-time
- Engineering
- Organisational skills
- IT
Technical Report Writer (18 Months FTC)
Statkraft —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Engineering
- SQL
Quick apply
9d

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Site Reliability Engineer (Global Support)

Skye Business Solutions -
County Cork

Quick apply

Job details

Permanent
11 days ago

Qualifications

Computer Science
Process improvement
Technical support
Quality assurance
Bachelor's degree
Mentoring
Computer Engineering
IT
AI
Leadership
Communication skills
Information Technology

Full job description

About this position

Job Family: Operations | Function: Information Systems / Computer Operations | Location: Isle Of Man | Salary: Negotiable (experience and suitability dependant)

About the Role

We're looking for an Site Reliability Engineer: Global Support to join our 24/7 production operations team, supporting global iGaming platforms. In this role, you'll ensure system stability, reliability, and availability through incident management, root cause analysis, and technical problem-solving — balancing reactive incident response with proactive improvement.

You'll play a key part in leading post-incident reviews, supporting operational readiness assessments, validating AI-assisted operational decisions, and mentoring junior colleagues to build team capability.

What You'll Do

Participate in 24/7 shift rotations, managing incident response and triage — owning alert acknowledgement, prioritisation, and investigation decisions, resolving issues within established procedures, and escalating to specialists only when needed.
Conduct root cause analysis (RCA) investigations, determine technical solutions, collaborate with engineering teams on complex problems, and take accountability for resolution outcomes.
Coordinate and facilitate severity-tiered post-incident reviews, extracting lessons learned and driving organisational learning.
Own and maintain incident knowledge and documentation — knowledge base structure, standards, and accessibility for the team.
Mentor and coach junior team members, transferring technical knowledge and developing team proficiency in investigation and response procedures.
Identify operational bottlenecks and inefficiencies, propose and implement workflow refinements, reduce alert noise, and optimise incident response procedures.
Support AI-assisted operational decision validation — establishing validation processes, escalation criteria, curating incident data for agent training, and optimising human-in-the-loop model performance.
Assess operational readiness for new features and system changes, including SLI/SLO implications and operational risk identification.
Evaluate and recommend operational tools and platforms, assessing supportability, reliability, and integration options.
Drive automation and toil-reduction initiatives — identifying repetitive manual tasks and implementing efficiency improvements.

What We're Looking For

Education

Advanced Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or an equivalent technical field.

Experience

2–4 years of progressive experience in IT operations, technical support, or systems administration, with demonstrated capability in incident investigation, troubleshooting, and process improvement.

Skills

Incident Management, Troubleshooting, Root Cause Analysis, System Administration, Technical Documentation, Problem-Solving (Developing–Intermediate)
Communication Skills (Intermediate–Advanced)
Process Improvement, Knowledge Management, Escalation Management (Developing–Intermediate)
Automation, Agile Methodology, Quality Assurance, Change Management, Influencing Skills, ITIL 4 (Awareness–Developing)

Knowledge

Broad knowledge across incident management, post-incident learning, process improvement, emerging operational technologies, and operational readiness assessment
Advanced understanding of incident response practices — alert triage, investigation methodology, root cause analysis, escalation procedures, and documentation standards
Demonstrated technical knowledge of production systems, application architecture, and infrastructure components
Developing proficiency with AI-assisted operational tools and automation opportunities
Working knowledge of operational readiness assessment, SLOs, and quality standards

Why Join Us

Be part of a global operations team supporting platforms that operate across multiple countries and continents.
Work at the intersection of traditional operations and AI-assisted automation, helping shape how human-in-the-loop processes evolve.
Grow your technical and leadership skills through mentoring, cross-functional collaboration with engineering teams, and exposure to a broad range of operational challenges.
Contribute directly to platform reliability and customer trust in a regulated, high-availability environment.

This is a full-time role requiring participation in a 24/7 shift rotation.

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in county cork

Site Reliability Engineer (Global Support)

Training and Online Learning Officer

IT Support Specialist

Voice Recording Specialist – Irish English

Technical Writer

IT Support Engineer

Technical Operations & Optimization Lead

Customer Support Specialist - Cork

Assistant/Junior Consultant

Analyst

Lab IT Systems Specialist

Assistant Engineer

Material Science Technical Specialist-Hybrid

AI Governance Specialist

Cross-Functional Quality Engineer

Quality Technician

Shift QA Specialist

TSMS Laboratory Technician

Technical Writer/CSV Engineer (471)

Technical Report Writer (18 Months FTC)

I want to receive the latest job alerts for technical support in county cork

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