Find Operational excellence manager Jobs in Cork, C

Customer Success Manager (Cork, Ireland - Hybrid)
Quest Software —Cork, County Cork
- From €74,320 a year
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
1d
Facilities Manager
The Kingsley —Cork, County Cork
- Full-time
- Engineering
- Hotel
- Administrative experience
Quick apply
9d
Deputy Manager
Woodie's —Cork, County Cork
- Weekend availability
- Retail management
- Annual leave
- Sick pay
8d
Deputy Manager
Maxi Zoo Ireland —Cork, County Cork
- €35,000–€36,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Reception Assistant Manager
Hayfield Manor Hotel —Cork, County Cork
- Full-time
- English
- Leadership
- Employee assistance program
- Employee discount
Quick apply
Store Manager
Aldi —Passage, County Cork
- €67,800–€98,850 a year
- Annual leave
- Employee assistance program
1d
Workplace Solutions - EPM/Shareplan Team Manager
JPMorganChase —Cork, County Cork
- Full-time
- Data analysis skills
- Finance
- Team management
21h
Assistant Store Manager (Full-Time)
Pandora Jewelry —Cork, County Cork
- €38,000–€43,200 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Retail Team Leader
Superdry —Cork, County Cork
- Sales
Assistant Manager – BPO Global Outsourcing
Grant Thornton —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Renewals Manager
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Sales
- Salesforce
Operations Manager
Catalyx —Cork, County Cork
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Facilities, Utilities and Energy Manager
AbbVie —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Group Human Resource Manager ( Hospitality)
Fota Island Resort —Little Island, County Cork
- Hospitality
- Bachelor's degree
- Human resources
Quick apply
Chef Manager
SUSHI GOURMET —Cork, County Cork
- From €15.50 an hour
- Full-time
- Team management
- Food service experience
- Leadership
- Free parking
- Annual leave
Quick apply
Senior Production Manager
Kerry —Carrigaline, County Cork
- Continuous improvement
- Manufacturing
- Leadership
- Annual leave
- Employee assistance program
Finance - Accounting Manager
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
9d
Operations Manager, SOX and Compliance
McKesson —Cork, County Cork
- €56,300–€93,800 a year
- Analysis skills
CLM Senior Business Analyst
Citco —Cork, County Cork
- Full-time
- SQL
- Continuous improvement
- Mentoring
Lead Design Program Manager
Logitech —Cork, County Cork
- Full-time
- No degree
- AI
- Work from home

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Customer Success Manager (Cork, Ireland - Hybrid)

Quest Software -
Cork, County Cork

Apply Now

Job details

Full-time
From €74,320 a year
1 day ago

Qualifications

Salesforce
Master's degree
Bachelor's degree
Conflict management
SaaS
AI
Leadership
Communication skills
Active Directory

Full job description

Overview

Customer Success Manager (Cork, Ireland - Hybrid)

Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

As the Customer Success Manager, you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement.

Responsibilities

Team Leadership and Development

Lead, mentor, and support a team of Strategic & Enterprise Customer Success Managers to deliver consistent and high-quality customer experiences.
Provide regular coaching, performance feedback, and career development planning for each team member.
Foster a culture of accountability, growth, and customer-centric thinking within the team.
Create onboarding and ongoing enablement programs to elevate team capabilities.

Customer Success Strategy and Execution

Manage the team to strategic goals and KPIs for adoption, retention, value realization, and customer health.
Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs).
Oversee engagement for key customers, ensuring value realization, risk mitigation, and long-term success.

Operational Excellence

Monitor and report on key performance indicators, including renewal rates, GRR/NRR, customer satisfaction, and CSQL generation.
Champion the adoption and utilization of Gainsight, Gong, Aviso, and Salesforce for tracking engagement, customer health, risk, and expansion signals across the team's book of business.
Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness.
Serve as an escalation point for critical issues, ensuring swift resolution and customer advocacy.

Cross-functional Collaboration

Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs.
Partner with the broader Account Team, including Sales and Renewals, on expansion opportunities and coordinated account planning.
Surface product feedback and customer insights to influence roadmap prioritization and innovation.

Qualifications

Bachelor’s or Master’s degree (or equivalent experience)
Minimum of 5 years of experience managing or leading a team in Customer Success.
Minimum of 5 years of professional experience in Customer Success in an enterprise SaaS environment (required).
Proven ability to manage executive-level relationships, including VP/CxO stakeholders.
Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization.
Proficient in assessing customer health, identifying risk, and building risk mitigation plans.
Proven ability to drive expansion deals in partnership with the broader Account Team to grow existing accounts.
Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation.
Exceptional communication, interpersonal, and conflict resolution skills.
Experience with Customer Success tools (Gainsight, Gong, Aviso) and Salesforce CRM required.

Preferences

Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS.
Previous Customer Success experience in a company with B2B Software.
Knowledge of AI tools and practices to streamline Customer Success operations.

In compliance with the EU Pay Transparency Directive, the compensation for this role will start from EUR 74,320 annually. Actual compensation will vary based on experience, qualifications, and performance. If eligible, commission or bonus is governed by a formal corporate plan. Benefit offering is based on a country-by-country basis.

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.

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Refine Your Search

operational excellence manager jobs in cork, c

Customer Success Manager (Cork, Ireland - Hybrid)

Facilities Manager

Deputy Manager

Deputy Manager

Reception Assistant Manager

Store Manager

Workplace Solutions - EPM/Shareplan Team Manager

Assistant Store Manager (Full-Time)

Retail Team Leader

Assistant Manager – BPO Global Outsourcing

Renewals Manager

Operations Manager

Facilities, Utilities and Energy Manager

Group Human Resource Manager ( Hospitality)

Chef Manager

Senior Production Manager

Finance - Accounting Manager

Operations Manager, SOX and Compliance

CLM Senior Business Analyst

Lead Design Program Manager

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Overview

Responsibilities

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Customer Success Strategy and Execution

Operational Excellence

Cross-functional Collaboration

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