Find Customer officer Jobs in Thurles County Tipperary

Customer Officer
Grid Parity Concepts Ireland —Cashel, County Tipperary
- €35,000–€40,000 a year
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
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Customer Officer
Grid Parity Concepts Ireland —Cashel, County Tipperary
Enter orders into ERP system, assign correct stock, and confirm accurate delivery dates to customers. Bachelor's degree or equivalent experience in business…
€35,000–€40,000 a year
Quick apply
Medical Secretary (6mth FTC) - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware.
€33,504.81–€48,759.69 a year
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Customer Officer

Grid Parity Concepts Ireland
Cashel, County Tipperary

Quick apply

Job details

Full-time
€35,000–€40,000 a year

Qualifications

Customer service
Administrative experience
Bachelor's degree
Business
Communication skills

Full job description

At GPC Ireland, we offer you not just a job, but a mission to shape the future around energy together. Determined to deliver revolutionary, sustainable energy solutions, we offer an environment where you pursue passions, develop talents, and make an impact every day. Join our Power Tribe, where your vision is valued, your input is respected, and your growth is encouraged. Discover how you can make a difference; your future starts here at GPC Ireland, where we work together to create a more sustainable world.

We are currently seeking a highly organized and detail-oriented customer officer to join our team. This role involves a diverse range of responsibilities, including order processing, customer service, and ensuring accurate shipment of goods.

Key Responsibilities:

Order Processing

Efficiently process incoming orders and ensure accurate administrative handling.
Enter orders into ERP system, assign correct stock, and confirm accurate delivery dates to customers.
Prepare advance invoices.
Prepare warehouse shipments to fulfill orders and notify customers accordingly.
Maintain order status and communicate with customers regarding deliveries.
Handle return orders according to established procedures.
Proactively communicate with customers regarding pending shipments due to credit shortages, before escalation to credit control.
Track and follow up on warranty claims, liaising with customers and suppliers.

Customer Service

Serve as the primary point of contact for customer inquiries regarding orders, billing, and general information.
Handle customer requests and issues in a professional and friendly manner.
Conduct outbound calls to customers for first deliveries or to provide additional information about featured products.

Documentation Management

Archive relevant documents according to established procedures.
Administer warranties, returns, and RMA processes.

Shipment Management

Ensure accurate shipment of goods by coordinating with the warehouse team.
Verify shipping details to guarantee timely and correct delivery to customers.
Organize shipping with logistic partners.

Collaboration with Other Departments

Collaborate effectively with other departments, such as sales to optimize workflow.
Assist in resolving administrative challenges as they arise.
Contribute ideas for process and flow improvements.

Requirements:

Bachelor's degree or equivalent experience in business administration or related field.
Previous experience in administrative and customer service roles preferred.
Proficiency in ERP system Business Central is a plus.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Proactive problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.

Pay: €35,000.00-€40,000.00 per year

Work Location: In person

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