Find Customer support agent Jobs in Swords, D

Check-in Agent
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Overtime
- Customer service
- English
- No degree
- Employee assistance program
- Employee discount
Quick apply
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Contact Centre Agent
Kerrigan Sheanon Newman (KSN) —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Customer Support Agent
EVO Payments International GmbH, Branch Ireland (Dublin) —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Research
Quick apply
7d
Back Office Agent
Indie Campers —Dublin, County Dublin
- Weekend availability
- Hospitality
- English
- Cleaning
Quick apply
Hold Baggage Screening Agent
ICTS Ireland —Dublin Airport, County Dublin
- €14.79 an hour
- Night shift
- English
- Communication skills
Driving Agent
Sky Handling Partner —Dublin, County Dublin
- €16 an hour
- Weekend availability
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Rental Agent
Indie Campers —Dublin, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Customer Service Advisor
Sherry FitzGerald —Sandyford, County Dublin
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
13d
Resident Experience Associate
CompassRock International —Dublin, County Dublin
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Sick pay
Quick apply
AI Builder, Emerging Talent - BNL Market
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
Customer Care Agent
HomeSecure —Sandyford, County Dublin
- €27,500–€31,625 a year
- Customer service
- English
- Free parking
- Annual leave
Quick apply
4h
Aircraft Cleaner
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Part-time
- English
- No degree
- Employee assistance program
- Sick pay
Quick apply
Logistics and Freight Forwarder
AIT Worldwide Logistics, Inc. —Swords, County Dublin
- €43,000 a year
- Full-time
- Bachelor's degree
14d
AI Builder, Emerging Talent - Hebrew Market
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
Account Bank Payments Specialist
Citi —Dublin, County Dublin
- €35,950 a year
- Full-time
- Hybrid work
- English
- No degree
- Organisational skills
2h
Trust & Safety Agent - Canada Market - Dublin 2/ Dublin 4
Accenture —Dublin, County Dublin
- Weekend availability
- English
- No degree
- Communication skills
5d
Named Account Executive
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Banking
Sales and Customer Care Agent
City Wonders Ltd —Dublin, County Dublin
- €11,800 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Quick apply
Digital SMB UKI Account Executive
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Employee discount
- Life insurance

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Check-in Agent

Sky Handling Partner -
Dublin, County Dublin

Quick apply

Job details

Part-time
€14.79–€14.94 an hour

Benefits

Bike to work scheme
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Manual Handling Certificate
English
Security
Communication skills

Full job description

At Sky Handling Partner, our people are our business. We are delighted to offer an exciting opportunity to join our team as a Check-in Agent at Dublin Airport.

In this customer-facing role, you will be at the heart of the airport operation, ensuring passengers receive a seamless and positive experience throughout their journey. From check-in to boarding, you will play a key role in delivering exceptional service while supporting our airline clients in a fast-paced and dynamic environment. No two days are the same, making this the perfect opportunity for individuals who enjoy working with people and thrive in a busy operational setting.

The Role

As a Check-in with Sky Handling Partner, you will work closely with colleagues across multiple departments, Dublin Airport personnel, and airline representatives to ensure the smooth and efficient delivery of passenger services.

Strong teamwork and communication are essential, as you will help manage passenger flows, support operational requirements, and respond effectively to any challenges that arise. By working collaboratively and maintaining a customer-focused approach, you will contribute to a safe, efficient, and enjoyable travel experience for passengers while delivering excellent service to our airline partners.

Key Responsibilities

Process passengers and their baggage for the correct flight in accordance with established procedures.
Verify passenger documentation in line with immigration, security, and airline requirements.
Ensure all required passenger security questions are asked in accordance with IAA directives.
Assist disrupted passengers in line with airline procedures and the instructions of Supervisors and Duty Managers.
Provide assistance to passengers who require special assistance or additional support.
Manage the boarding process accurately, ensuring passenger numbers are correctly recorded and all safety and security procedures are followed.
Deliver exceptional customer service in a professional, positive, and friendly manner at all times.
Meet arriving passengers and direct or escort them through the appropriate immigration channels.
Maintain the highest standards of grooming and presentation in accordance with company policy.
Report any system errors, procedural issues, or operational concerns to your Supervisor.
Exercise particular care to prevent duplicate check-in errors.
Undertake additional duties as required, including providing support to other operational departments.

Person Specification

Previous customer service experience.
Ability to work effectively under pressure in a fast-paced environment.
Strong organisational, communication, and interpersonal skills.
Flexibility to work rostered shifts and adapt to operational disruptions when required.
Professional attitude with the ability to follow instructions from Duty Managers and the Station Manager.
Excellent attendance, punctuality, and timekeeping record.

Requirements

- Minimum Age Requirement – 18 Years: Applicants must be at least 18 years of age due to the nature of the role and operational requirements within the airport environment.
- Successful Completion of a 5-Year Security Background Check and Garda Vetting: All successful candidates must pass a comprehensive 5-year background check and Garda Vetting process in line with aviation security regulations.
- Right to Live and Work in the European Union: Candidates must have the legal right to live and work within the European Union.
- Excellent Written and Verbal English: Strong communication skills are essential, including the ability to understand instructions, communicate effectively with passengers and colleagues, and complete documentation accurately.
- Flexibility to Work Rostered Shifts: This role operates on a shift basis and includes early mornings, late evenings, weekends, and public holidays. Flexibility is essential to support operational requirements and flight disruptions. Please note that shifts will primarily commence from 03:00.
- Ability to Work Under Pressure: The airport environment is fast-paced and dynamic. Candidates must be capable of remaining calm, professional, and organised while working in time-sensitive situations.
- Excellent Attendance and Timekeeping: Reliability and punctuality are critical to maintaining operational efficiency and delivering a high standard of service to our airline clients and passengers.
- Commitment to SHP Grooming and Uniform Standards: Candidates must maintain a professional appearance and adhere to all company grooming and uniform requirements.
Desirable Criteria
- Manual Handling Certificate.
- Previous experience working within an operational environment.
- Previous customer service experience.
Contract and Hours
Join a dedicated and collaborative team at Sky Handling Partner, where your commitment to safety, teamwork, and customer service will be recognised and rewarded.
This is a permanent position with a six-month probationary period. The role offers a competitive hourly rate of €14.79 – €14.94 (inclusive), with overtime paid at time and a half.
The contract guarantees 20 hours per week; however, additional hours are regularly available based on operational requirements. Flexibility is essential, as aircraft delays, schedule changes, and passenger demand may require additional working hours.
Shift lengths typically range from 4 to 10 hours and include early starts, late finishes, weekends, and public holidays, providing a varied and dynamic working environment.

Benefits

At Sky Handling Partner, we are committed to supporting the wellbeing, development, and success of our employees. We offer a range of benefits designed to support both your professional growth and personal wellbeing, including:

Career Development Opportunities – Ongoing training and opportunities for progression within the aviation industry.
Pension Scheme – Helping you plan and prepare for your future.
Employee Assistance Programme (EAP) – Access to 24/7 confidential support and wellbeing services.
Sick Pay Scheme – Providing additional support when you need it most.
Bike to Work Scheme – Encouraging healthier and more sustainable commuting options.
Long Service Awards – Recognising and rewarding commitment and dedication to the business.
Discounted Insurance Policies – Exclusive employee discounts through Marsh Insurance Brokers Ireland.
Reduced-Rate Employee Parking – Convenient on-site parking available at a discounted rate.

At Sky Handling Partner, we recognise that our people are our greatest asset. That's why we invest in creating a supportive, inclusive, and rewarding workplace where every employee can thrive.

Quick apply

Refine Your Search

customer support agent jobs in swords, d

Check-in Agent

Customer Experience Agent

Contact Centre Agent

Customer Support Agent

Back Office Agent

Hold Baggage Screening Agent

Driving Agent

Rental Agent

Customer Service Advisor

Resident Experience Associate

AI Builder, Emerging Talent - BNL Market

Customer Care Agent

Aircraft Cleaner

Logistics and Freight Forwarder

AI Builder, Emerging Talent - Hebrew Market

Account Bank Payments Specialist

Trust & Safety Agent - Canada Market - Dublin 2/ Dublin 4

Named Account Executive

Sales and Customer Care Agent

Digital SMB UKI Account Executive

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