Find Customer support specialist emea Jobs in Stillorgan, D

Customer Support Specialist - EMEA
Mercury.com —Dublin, County Dublin
- €40,300–€48,900 a year
- Weekend availability
9d
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Technical User Operations Specialist - EMEA
Harvey —Dublin, County Dublin
- Weekend availability
- Continuous improvement
- Communication skills
Senior EMEA Marketing Programs Specialist
Okta —Dublin, County Dublin
- €50,000–€70,000 a year
- Sales
- Salesforce
- Project management
- Annual leave
EMEA Account Sourcing Manager
JLL —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
AVP - Third Party Management / Outsourcing Specialist (m/f/d)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €49,000–€91,000 a year
- Hybrid work
- English
- Bachelor's degree
- Business
- Annual leave
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
EMEA Account Executive
LastPass —Dublin, County Dublin
- Hybrid work
- Sales
- No degree
- AI
- Annual leave
- Employee assistance program
Senior Technical User Operations Specialist, EMEA
Harvey —Dublin, County Dublin
- Full-time
- Bar
- Mentoring
- AI
2d
Reconciliation Technology Specialist, Delivery Manager, VP
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- Communication skills
- Annual leave
Security Assurance Specialist (Regulatory Operations Center), AWS Compliance & Security Assurance
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Accounting
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics
Senior Product Marketing Specialist
Okta —Dublin, County Dublin
- €75,000–€103,400 a year
- Sales
- Marketing
- English
- Annual leave
6d
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
EMEA Account Sourcing Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Associate Business Developer , Data Center Supply Solutions EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Marketing
- Engineering
PERM - OPPD - Operational Resilience Test Specialist - AVP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €52,000–€98,000 a year
- Hybrid work
- Communication skills
- Banking
- Annual leave
Payroll Specialist
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Sr Energy Procurement Manager, EMEA Energy & Water Team
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- AWS
EMEA Cabling Quality Mgr, Global Cabling Quality
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering

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Customer Support Specialist - EMEA

Mercury.com -
Dublin, County Dublin

Apply Now

Job details

€40,300–€48,900 a year
9 days ago

Benefits

Stock Options

Qualifications

Slack
Zendesk

Full job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.

Our Support team is expanding to match this growth, and we're continuing to grow our EMEA team to provide strong coverage for our clients across the working week. As part of this, we're looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and competence when they have questions or needs that aren't being met by our product. You'll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.

You'll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!
Schedule options:
- Sunday - Thursday
- Tuesday - Saturday
- Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!
Your working schedule will be fixed - this is long-term commitment, not a rotating shift

Here are some things you'll do on the job:

Answer user questions over chat & email
Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
Identify the systemic flaws that lead to user problems
Work with our engineering team to find and squash bugs
Communicate our users' needs to our partner banks and work with them to improve their products and processes
Write help articles and FAQs
Learn our internal tools and figure out how to improve them
Put in place processes to make your job more efficient
Help with other compliance and customer tasks
Create and sustain warm relationships with our users
Help build out the customer support and ops infrastructure at Mercury

You should:

Have 3+ years of experience in a Customer Experience / Customer Support role
Experience with Zendesk
Consistently exercise empathy
Exude competence
Always seek to answer the question behind the question
Understand how to translate convoluted banking or engineering terminology into clear, human user communication
Enjoy thinking about how to automate as much of your job as possible
Keep a clean, ordered Slack and inbox
Stay calm and collected while working on ten things at once
Feel confident talking with startup folks in person or over chat
Use creativity while working within difficult constraints
Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
And ideally, have a love for language

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

Ireland (any location): €40,300 - €48,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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