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Customer Service Executive
Connolly Motor Group —Sligo, County Sligo
- Microsoft Word
- Microsoft Excel
- Customer service

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Customer Service Executive

Connolly Motor Group -
Sligo, County Sligo

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Job details

Permanent

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Leaving certificate
Phone etiquette
Communication skills

Full job description

Job Title: Customer Service Executive

Responsible to: BDC Manager

Main Purpose of Job:
We are currently recruiting for a Customer Service Executive within the Telephone Booking office in Volkswagen Sligo on a full-time capacity, Monday to Thursday 9-5.30pm and Friday 9-5pm. This role is based in a small Call Centre Environment.

The role:
The successful candidate will be required to work as part of the Telephone Booking Office, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually meeting targets. The role involves working closely with team members and other departments across the Group, which include Services, Parts and Sales teams.

Role Responsibilities:

Focus on delivering a premium customer service
Achieve daily, weekly, monthly sales targets
Inputting data onto Kerridge (CRM) system
Inbound and Outbound calling
Aftersales Customer follow up calls
Direct any follow up calls to the correct department
Understanding the customers needs and offering services to match this
Liaise with relevant teams to ensure customer needs are met
Ad hoc duties during busy periods

The person:
Skills and Competencies:

Minimum of 1-year experience in a customer service role, Telesales experience is advantageous
Minimum level 4 Including Leaving Certificate/Leaving Certificate Applied/Vocation Programme
Excellent communication skills
Excellent phone etiquette
Proficient in Microsoft Office Package (Word, Excel, Email)
Fluent in English
Ability to work as part of a team
Previous target driven telesales experience is a distinct advantage.

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Customer Service Executive

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