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Technical Support Specialist

Phoenix Data Systems, Inc.
Remote

Quick apply

Job details

Full-time
11 days ago

Benefits

Annual leave
Life insurance

Qualifications

Microsoft Windows Server
Teamwork
Interpersonal skills
IIS
Customer service
Bachelor's degree in science
iOS
Microsoft SQL Server
Windows
Android
Microsoft Office
CMMS
SQL
Quality assurance
Bachelor's degree
Communication skills

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

Deliver professional and top-quality customer service to all customers while performing within departmental targets
Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
Document all customer interactions consistently, thoroughly and free of grammatical errors
Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

Microsoft SQL Server experience
Microsoft Web Server (IIS)
Experience with quality assurance practices and methodologies

Benefits

Monthly phone and internet allowances
Employer pension and National Insurance contributions
Life Insurance
Business travel insurance
Bonuses
TS Commissions
Paid UK public holidays
Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to [email protected]

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Work Location: Remote

Quick apply

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