Find Head of Jobs in Oldtown, D

Head of Support Delivery, gUP Operations
Google —Dublin, County Dublin
- €178,000–€183,000 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
Head of Operations
ARTISAN MARBLE & PORCELAIN LTD —Glasnevin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Management
- Customer service
- Leaving certificate
Quick apply
11d
Head of Phenomics
Novartis —Dublin, County Dublin
- €102,200–€189,800 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Master's degree
Head of HR - Europe
Citi —Dublin, County Dublin
- €230,000–€420,000 a year
- Full-time
- English
- Analysis skills
- Human resources
9d
Head of Skills
Novartis —Dublin, County Dublin
- €93,660–€173,940 a year
- Full-time
- Hybrid work
- Human resources
- AI
6d
Sr. Director & Head of Architecture
G-P —Dublin, County Dublin
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
Head of Data Intelligence, Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
Travel Sales Consultant
Trailfinders —Dublin, County Dublin
- €52,000–€57,000 a year
- Full-time
- Sales
- Store discount
- Employee discount
Head of European and UK Policy
Whatnot —Dublin, County Dublin
- €200,000–€276,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Work from home
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Head of Procurement
Sisk —Dublin, County Dublin
- Full-time
- No degree
- Construction experience
- Business
- Annual leave
Head of Design
The Irish Times —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- AI
- Gym membership
Quick apply
Head of Measurement Foundations, International
Google —Dublin, County Dublin
- €176,000–€181,000 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
2d
Head of Product (Fraud)
Revolut —Dublin, County Dublin
- €9,600–€10,600 a month
- Full-time
- Remote
- No degree
- Product management
- AI
Head of People
Equal1 —Dublin, County Dublin
- Full-time
- Human resources
- Recruiting
- Contracts
Quick apply
Head of Engineering - Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Operations Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- ERP systems
- Human resources
- Warehouse experience
Quick apply
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
12d
Global Head of People Experience
Citco —Dublin, County Dublin
- Full-time
- Oracle
- Contracts
- IT
13d
Head of Philanthropy (MSF IE)
MSF UK —DUBLIN 2, County Dublin
- Up to €85,000 a year
- English
- Budgeting
- Leadership
- Annual leave
Quick apply

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Head of Support Delivery, gUP Operations

Google -
Dublin, County Dublin

Apply Now

Job details

Full-time
€178,000–€183,000 a year

Qualifications

Vendor management
Quality management
Project management
Bachelor's degree
Leadership
Communication skills

Full job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
13 years of experience managing operations and leading cross-regional teams.
Experience in vendor management processes, including managing global vendors, executing multi-year agreements, and managing extended workforce projects.

Preferred qualifications:

Experience in operations strategy and cost/quality management.
Expertise in program management and implementing strategic initiatives in fluid environments.
Exceptional communication, leadership, and collaboration skills with the ability to influence stakeholders at all levels.
Excellent investigative, structured problem-solving, and critical thinking skills with a global mindset.

About the job

The gTech Users & Products (gUP) Service Delivery team powers the vendor workforce behind much of this work. We work with dozens of vendor partners across the globe, and stakeholders throughout the company. We run a hugely diversified set of operations, from call centers to technical development, human judgment to translation vendors.

As a leader in Service Delivery, you will be responsible for the strategic direction and operational management of vendor performance across your capabilities and workflows. You will apply your project management expertise to evaluate vendor outcomes against established objectives, ensuring high-quality work products and consistent Service Level Agreement (SLA) compliance. By understanding the priorities of key stakeholders, you will align vendor output with their expectations to drive both user and stakeholder satisfaction

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €178000 - €183000 (EUR) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Drive large-scale transformational initiatives and exceptional operations with vendor partners. Provide operational leadership by engaging and inspiring service provider teams to exceed expectations and deliver exceptional experiences.
Establish and lead programs to sustainably expand continuous improvement across operations. Identify opportunities to streamline and re-engineer processes to boost efficiency and quality, while operationalizing solutions alongside cross-functional stakeholders and vendor partners.
Partner with senior regional and product stakeholders to define, influence, and achieve shared objectives. Lead the development and refinement of service strategies and cross-team processes, ensuring all documentation and training materials remain current.
Foster a culture of healthy teamwork and collaboration to drive team velocity and success. Support team members' professional growth by understanding their motivations and ensuring work is allocated thoughtfully and equitably.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

head of jobs in oldtown, d

Head of Support Delivery, gUP Operations

Head of Operations

Head of Phenomics

Head of HR - Europe

Head of Skills

Sr. Director & Head of Architecture

Head of Data Intelligence, Director

Travel Sales Consultant

Head of European and UK Policy

Head of Aviation KYC Onboarding Premium Services

Head of Procurement

Head of Design

Head of Measurement Foundations, International

Head of Product (Fraud)

Head of People

Head of Engineering - Options

Operations Manager

Service Desk Manager

Global Head of People Experience

Head of Philanthropy (MSF IE)

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