Main Duties and Responsibilities for both roles:
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Provide an excellent service to our customers in the politest possible way by having good hospitality standards (smile and greet guests appropriately, show interest, offer assistance and respond to guests needs and comfort).
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Respect the privacy of our hotel guests and respect their personal property at all times.
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Have a general knowledge of the Estate together with knowledge of the overall history of Castle Leslie Estate (We will provide you with this information)
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Deal with customer complaints in a diplomatic manner at all times and never argue. Seek the assistance of Management where appropriate.
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Assist Receptionists with welcoming and guest check-in’s and rooming
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Providing cover for Receptionists while on breaks / lunch when required.
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Assisting guests with luggage when required.
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Ensure that all entrance doors and emergency exists are shut and cleaned regularly.
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Assist with the clearing of any unwanted items from all front of house areas including rubbish, glasses, cups, plates, cutlery etc…
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To maintain fires and clean fireplaces at required times.
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Ensure that all reasonable care is taken for yourself, your colleagues, customers and any other persons on the premises.
Diversity & Inclusion:
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Castle Leslie Estate believes that embracing equality and diversity in the workplace benefits not just Castle Leslie Estate, but also individual employees, divisions, and our customers. All our employees bring their own background, work style, distinct capabilities, experience, and characteristics to their work. We recognise that our talented and diverse workforce reflects the diversity of our customers and markets, and we want to utilise the widest range of skills, knowledge and experience in our business while complying with legislation.
About The Role
Additional pay:
Benefits:
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Company events
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Employee discount
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Food allowance
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Housing allowance
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On-site parking
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Wellness program
Schedule:
Required Criteria
Skills Needed
About The Company
Nestled on 1,000 acres of undulating Irish countryside, dotted with ancient woodlands and glittering lakes, Castle Leslie Estate is one of the last great Irish estates still in the hands of its founding family. The Leslie Family arrived in Ireland in the 16th Century and bought the Estate at that time. Today, this Irish estate is led by the current custodian, Sammy Leslie. Her overwhelming desire is to protect the Estate for future generations.
Company Culture
Castle Leslie Estate has been officially recognised as one of the Best Workplaces in Ireland™ and a Great Place to Work® for the last three years. It boils down to trust. Great Place to Work helps organisations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognise Great Place to Work-Certified™ companies and the Best Workplaces™. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work.
One of Castle Leslie Estate’s finest assets is its employees, and we are always looking for very friendly, highly skilled and professional staff to join our existing team. A flexible attitude, excellent inter-personal and customer service skills are key requirements. We provide a competitive salary, an excellent working environment and unique benefits for the right candidates.
Company Benefits
Vacation, Paid time off, Employee development programs, Employee discounts, Gym membership or wellness programs, A diversity program, Free parking, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
€14.25 - €15.00 per hour
