Find Center representative Jobs in Lucan County Dublin

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
Data Center Test & Commissioning Engineer
Next U Systems for EnerFusion Finland Oy —Dublin, County Dublin
- Full-time
- English
- Project management
- Bachelor's degree
Quick apply
Onboarding Advisor - German Market
eBay Inc. —DUBLIN 15, County Dublin
- €45,240 a year
- Full-time
- Sales
- English
- Business development
Driver
Cencora —Dublin, County Dublin
- €33,907.56 a year
- Overtime
- Customer service
- No degree
- Communication skills
4d
Specialist, HR Generalist
West Pharmaceutical Services —Dublin, County Dublin
- €49,000–€65,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Graduate Sales Operations Analyst
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- Time management
10d
Structural Sales Engineer
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
Sales Representative
Pure Telecom —DUBLIN 24, County Dublin
- Sales
- No degree
- Communication skills
Collections Analyst (Fixed Term)
Trinseo LLC —Dublin, County Dublin
- Full-time
- ERP systems
- English
- Microsoft Office
Data Center Procurement/ Contracts Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
Quick apply
Business Development Representative, Workvivo
Zoom —Dublin, County Dublin
- €52,800–€79,200 a year
- Full-time
- Sales
- AI
Product Specialist/Solution Architect
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Master's degree
- JavaScript
Inside Sales Account Rep - German speaking (CL11)
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
Sales Development Representative
Greenhouse —Dublin, County Dublin
- Remote
- AI
- Communication skills
4d
Senior Engineer I&C
Exyte GmbH —Leixlip, County Kildare
- Engineering
- System design
- Bachelor's degree
Electrical Colocation Regional Engineer, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Campus Planning Manager
Echelon DC —Dublin, County Dublin
- Full-time
- Analysis skills
- Organisational skills
- Analytics
Quick apply
Senior Engineer I&C
Exentec —Leixlip, County Kildare
- Engineering
- System design
- Bachelor's degree
Commissioning Specialist, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

center representative jobs in lucan county dublin

Senior IT Lead and Delivery Manager

Customer Care Advisor

Data Center Test & Commissioning Engineer

Onboarding Advisor - German Market

Driver

Specialist, HR Generalist

Graduate Sales Operations Analyst

Structural Sales Engineer

Sales Representative

Collections Analyst (Fixed Term)

Data Center Procurement/ Contracts Manager

Business Development Representative, Workvivo

Product Specialist/Solution Architect

Inside Sales Account Rep - German speaking (CL11)

Sales Development Representative

Senior Engineer I&C

Electrical Colocation Regional Engineer, Colo Regional Engineering

Senior Campus Planning Manager

Senior Engineer I&C

Commissioning Specialist, Colo Regional Engineering

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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