GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
Our Digital department are looking for an experienced Senior Online Merchandiser to join their Fashion team in our South Anne Street Head Office location. We are looking for someone who can bring a strong commercial & strategic outlook to the Fashion team as a Senior Online Merchandiser, with experience in managing team and/or a leading role. You will be responsible for driving and executing your division’s strategy and trading performance, as well as bringing new ideas to drive trade through site optimization and development, campaign and category strategy, as well as reviewing product range and assortment.
This role reports into the Senior Online Merchandise Manager and currently manages two direct reports.
The team currently operates a flexible WFH plan to suit the department and teams. Working regularly from our open office space makes it easy to share ideas and be inspired whilst also offering flexible WFH days.
Key Responsibilities:
-
Drive the digital strategy and roadmap for their departments with input from key internal teams: Buying, CRM, Marketing, Creative, Concessions and Acquisitions
-
Maintain and input into the commercial calendar to drive trade aligned with wider business and brand specific events
-
Drive Sales targets for their assigned Divisions. Responsible for increasing and reporting on Conversion and AOV for their categories through the planning and execution of promotional calendar and site optimisation.
-
Monitor stock availability and fulfilment rules, working with buying as well as concessions team to ensure depth and width of range is optimal to achieve sales targets
-
Manage & achieve deadlines in terms of product, brand and campaign launches through collaboration with various teams
-
Attend brand calls and co-ordinating the roll out of strategic roadmaps in line with Buying & Marketing teams Continuously align on priorities, opportunities and initiatives
-
Manage the planning and roll out of key initiatives and projects as part of the wider Commercial team. Involvement in wider Digital projects, responsible for the improvement of customer experience through onsite journey and development
-
Analyse customer behaviour and sales, to understand customer journeys and sales drivers, providing weekly reporting and insights to internal stakeholders and key brands specially ahead of key trading campaigns/events
-
Knowledge and solid understanding of Acquisition channels and how they impact demand metrics for their category. Work closely with online marketing team to identify and utilise opportunities to ultimately increase revenue
-
Strive for continuous improvement within the team and identify areas of improvement and roll out processes to improve efficiencies and ways of working
-
Proactively identifies opportunities where the team can add value to the achievement of business objectives and act on these
-
Management of Junior team members on execution of commercial and strategic priorities
-
Ownership of strategy end execution across the teams on key cross divisional areas such as Product reviews & Sustainability
KNOW WHAT WE'RE LOOKING FOR
-
3 years minimum e-commerce experience with at least 1 year in a management and/or leading role
-
Focused on the delivery of the organisations business goals and targets, maintaining clarity, purpose, direction with their team
-
Ability to develop a high performing team & encourage collaboration and partnership
-
Demonstrates a high degree of self-confidence, optimism and flexibility in coping with changing priorities
-
Candidate is proactive, determined and energetic in tackling obstacles and delivering results
-
Strong communication and interpersonal skills, and ability to work with cross-functional teams
-
Strong management & delegation skills
-
Strong knowledge of latest digital technologies, industry and competitive landscape
-
Deep knowledge of digital merchandising techniques
-
Excellent analytical skills & proficient with Microsoft Excel and Microsoft Powerpoint
-
Strong analytical skills with the ability to clearly relay insights and identify opportunities & risks
-
Flexibility to work in rapidly changing environment (Digital team) within a larger corporation
-
Ability to take initiative with a positive, “problem-solving” attitude
-
Strong multitasking tasking skills to ensure flawless execution with excellent attention to detail
-
Strong market and customer awareness
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
-
Competitive Salary
-
Contributory Pension Scheme
-
Competitive annual leave entitlement
-
Team Member discount across the world’s most iconic brands
-
Recognition Days for Volunteering & Wellbeing
-
Wellbeing Initiatives
-
Extensive Learning & Development Offerings
-
Leading Talent Programmes
-
Flexible Working Model
-
Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
