About the Role:
Due to continued and sustained growth, EPS Group is seeking an Area Service Coordinator to join our Service & Repair Team based in the Cork Region. As a complete end-to-end solutions provider, EPS Group is involved in the design, build, operation, and maintenance of water and wastewater assets and infrastructure across municipal (Local Authority) and industrial (Food and Beverage/Dairy/Pharmaceutical) markets.
This role, based at our head office in Mallow, involves coordinating day-to-day services for site-based teams to deliver comprehensive mechanical, electrical and ICA service and maintenance to our clients in the Cork region.
Key Responsibilities:
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Customer Communication: Manage customer needs from initial contact to developing and successfully rolling out a tailored service plan.
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Team Coordination: Liaise with EPS service teams to ensure efficient job arrangements and availability of correct parts prior to service works.
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Maintenance Management: Oversee both preventative and reactive maintenance programs for key customers, including relevant tendering applications.
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Scheduling: Coordinate and plan weekly schedules for service crews in collaboration with the wider team of coordinators.
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Client Liaison: Work with customer engineering teams, review service work report sheets and ensure timely invoicing in line with payment terms.
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Reporting: Communicate service reports to customers and issue proposals and recommendations for follow-up actions.
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Internal Coordination: Collaborate with internal departments to ensure all requirements for new plant and equipment repairs are assigned to jobs in conjunction with the workshop supervisor.
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Supplier Liaison: Procure correct replacement parts from suppliers.
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Emergency Response: Prioritise emergency calls and adjust work schedules accordingly while demonstrating flexibility.
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Site Visits: Conduct periodic site visits to establish customer needs and develop service delivery plans.
Key Competencies and Skills:
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Technical Proficiency: Strong technical and analytical skills with an understanding of water and wastewater treatment processes.
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Service Management: Proven ability to coordinate and manage a computerised Service Management System.
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Adaptability: Ability to adapt to rapidly changing circumstances and handle emergency callouts, adjusting work schedules as needed.
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Problem-Solving: Experience in fault finding and problem-solving in collaboration with on-site team members.
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Commercial Awareness: Strong commercial awareness to drive departmental growth and build robust customer relationships.
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Experience: 3-5 years of experience in a similar service industry role is advantageous.
Qualifications:
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Experience: 3-5 years of experience in a similar service industry role is advantageous.
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A full clean driving license
Compensation Package:
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Competitive salary and benefits package
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Opportunities for professional development and career growth
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CPD accredited employer
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A collaborative and supportive work environment
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Laptop or desktop and work mobile phone provided
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Flexible working options, dependent on location and role requirements
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See company website for more information on the many benefits to working in EPS Group
We welcome speculative applications from individuals of all levels.
Equal Opportunity Statement - EPS Group is an equal opportunities employer.
Company Profile
Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Europe.
We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and groundbreaking technologies to Ireland and working to improve the country's water infrastructure.
Our vision is to be the best and most rewarding place to work for our teams, to be our customer's outstanding partner of choice and we are committed to being a Net Zero, sustainable business.
