Our vision is to be the trusted quality care provider within our communities by supporting individuals and families to reach their full potential.
Clarecare is a professional accredited social enterprise with charitable status, providing a range of people-centred social services to individuals and families in County Clare for over 58 years. Current services include Family Support, Older Person Services, and Bushypark Residential Addiction Treatment Centre. Clarecare's headquarters are based in Ennis with local offices in Bushypark, Shannon, Kilrush, Killaloe, and Ennistymon. Further information is available on www.clarecare.ie www.bushypark.ie
Our Mission: is to provide person-centred services to individuals and families within our communities.
Our Core Values: Collaborate Accountability Respect Empathy Trust
JOB DESCRIPTION
Home Support Area Manager - Shannon, Co. Clare
Full-time permanent role
(Subject to funding and successful completion of probation)
DESCRIPTION OF ROLE: We require a motivated, dynamic, and organised person responsible for coordinating the Home Support Service in the local area, along with assessing the needs (Activities of Daily Living - ADL's) of service users, assigning Home Support Workers to service users based on their needs as specified on personal support plans, and reviewing these assignments regularly. In addition, they are responsible for supporting best practice care to all the service users in the designated area and supporting a team of front-line Home Support Staff and administration/scheduling staff.
ROLE: The Home Support Area Manager is responsible for providing best-practice care to service users in the Home Support Service, within the approved budgetary allocation in the designated area. They are responsible for managing and guiding all staff required to run the service and for the health and safety and administration of the service. They will provide and promote the best available evidence model of care which is person-centred, and community focused and will have an appreciation of the needs of the Home Support service user and Home Support Worker.
The successful candidate will work as part of the Home Support team in Clarecare and liaise regularly with the same. Flexibility and willingness to travel is essential. You may be required to work outside of normal hours if necessary. Training and supervision will be provided to the successful candidate.
JOB RELATIONS: The Home Support Area Manager will work as part of the Home Support Team in Clarecare and will report to the Home Support Service Manager.
HOURS OF WORK: Monday to Friday 9.30 a.m. - 5.00 p.m. (inclusive of 30 mins. lunch break). This position involves mandatory on-call evening and weekend work (as required) as per on-call roster arrangements/requirements (rota system) within the Home Support Service and you are required to be flexible regarding your work hours/days.
ON-CALL OUT OF HOURS SERVICE: You will be required (mandatory) as a member of the overall Home Support Team to provide an out of hours on-call service under the terms in which the On-Call Service roster operates. This means you must be available to work, i.e. take calls from HSW's or Home Support Clients to respond to urgent or emergency situations outside of normal working hours (as follows):
Current on call hours of service:
Monday to Friday: 08:00 to 09:30 and 17:00 to 22:00 daily
Saturday: 08:00 to 22:00
Sunday (and Public Holidays): 08:00 to 22:00
You will receive an on-call payment upon the terms of which the on-call service roster operates.
ANNUAL LEAVE ENTITLEMENT: Yearly Annual Leave entitlement for this full-time role is 26 days per annum per full leave year (Jan-Dec).
JOB LOCATION: The office base for this position will be Clarecare's Shannon office. You may, if required, be assigned by the Home Support Service Manager or designated; to the organisation's other places of business/centre locations. You will be given as much notice of any such change of place of work as is reasonably practicable.
The successful candidate will be required to travel within Co. Clare to Clarecare's other Centre locations and to service users in the community. You will be required to use your private car to travel for work purposes and must indemnify Clarecare on your private motor insurance policy in respect of same.
General Responsibilities:
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Provide a high level of professional competency to service users in receipt of Home Support.
- Ensure the highest professional standards of quality care are delivered.
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Maintain the coordination, assessment, planning, delivery, and quality review of Home Support service users across Co. Clare.
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In conjunction with other Clinical Staff and Home Support Area Managers, develop, support, maintain, disseminate, and review care practice policies, procedures, and guidelines for the service.
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Devise and implement an audit portfolio with ongoing quality reviews to ensure all compliance obligations are met.
- Support the facilitation of all external audits within Clarecare e.g. HSE/HIQA and ensure all learnings/recommendations are shared and fully implemented.
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Facilitate learning through continuing professional development courses as and when they arise.
- Respond to care practice issues and unanticipated events as arising.
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Assist in developing and managing innovative pilot projects.
- Prepare and disseminate materials for meetings/training sessions (Powerpoint presentations /Summary documents) and maintain files in accordance with Clarecare standards in order to ensure adherence to record keeping/data protection practices in place.
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In conjunction with other Clarecare personnel, represent Clarecare at relevant local/national fora.
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Carry out any other duties that may be assigned from time to time.
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To fulfil all administrative responsibilities of the post.
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Ability to roster Home Support hours to Home Support Workers while matching relevant skills and experience with each individual's holistic service user care requirement.
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To adhere to Clarecare policies and procedures in relation to all work with Clarecare.
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To complete statistics for HSE and/or as required by the Home Support Service Manager.
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To be accountable and attend supervision with the Home Support Operations Manager and maintain professional boundaries in all work with colleagues/service users/other professionals/Agencies, etc.
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To engage in continuous professional training & development opportunities as well as attending relevant meetings/conferences, etc.
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To work as part of the wider Clarecare structure and carry out duties as required.
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To perform such other duties appropriate to the office as may be assigned to you by the Home Support Service Manager or designate.
SPECIFIC RESPONSIBILITIES OF THE POSITION:
Service User Care/Assessments/Follow-up:
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Provide guidance to front-line Home Support staff to foster a learning environment.
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Demonstrate competence and professionalism.
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In conjunction with other Clinical and non-clinical personnel, assist with the implementation of best practice clinical care within Home Support.
- Work closely with the Compliance Officer and Clinical Personnel to develop/revise and implement Home Support Policies/Procedures/Protocols.
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Promote, facilitate and support compliance with legal requirements as per Tender, policies and procedures, quality management systems/structures which affect service users, staff and other Clarecare matters.
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Be involved in the implementation of Home Support standards as and when issued by HIQA.
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Ability to motivate staff and work to best practice and highest quality care standards.
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Ability to develop and document quality and compliant Home Support policies.
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Ability to produce high quality audit reports, statistical information, research reports, etc
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Report, Risk Assess and Investigate any accidents/incidents or complaints in Home Support and implement any relevant recommendations across the Home Support Service. Include relevant data on Home Support Risk Register.
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Respect the rights, privacy, dignity, integrity and confidentiality of all service users (and their specified person(s)), who utilise our services.
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Be a contributor to decisions within Clarecare's Home Support service.
- To manage the delivery of a Home Support Service comprising of circa 50 Home Support Workers and circa 130 service users and grow the Service from both a staffing and Home Support service users' perspective.
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Identify gaps in care provision and devise plans in how to address those needs.
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Manage health & safety concerns by carrying out risk assessments and ensuring any issues or concerns are dealt with appropriately.
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Provide safe systems of work for all Home Support Workers in compliance with Health & Safety Legislation/Best Practice.
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Build a trusting relationship with service users, their Home Support Workers and external agencies e.g. PHN so that they feel secure in the service.
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Escalate any service user nursing concerns to the PHN.
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Provide a mandatory out of hours & weekend on-call service as rostered, to Home Support Workers/Home Support service users.
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Actively support and relay information to specified person(s) on issues arising/concerns/feedback received from Home Support staff relating to the Home Support being delivered to service users and manage/deal with any relevant action items pertaining to same.
Management:
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To support the recruitment of, and supervise, co-ordinate and support the work of circa 50 Home Support Workers and grow the Service.
- Manage all staff by ensuring clarity of roles, assignment of duties, arrangement of leave, etc.
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Ensure all staff are trained and confident in their roles and that all staff training is up to date in collaboration with HR and the Training Officer.
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Ensure that all new Home Support Workers receive appropriate induction, shadowing and that ongoing training needs are periodically reviewed and actioned.
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Ensure fair and consistent application of all Clarecare policies & procedures as applicable to the Service.
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Conduct regular performance reviews with all staff and deal with any breaches of policy, disciplinary or grievance matters in a timely manner.
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Conduct Home Support service user reviews and any actions to be taken resulting from reviews.
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Hold regular meeting with staff on matters relating the running of the Service, home support provision, staff matters, updates of existing policies & procedures, induction to new policies, etc.
- Deal with any staff issues in a timely and effective manner. Liaise and take advice from HR where necessary.
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Liaise with the service users' specified person(s) and Public Health Nurse where necessary.
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Financial awareness and ability to operate centre within budget.
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Have the ability to plan and manage own workload and ensure deadlines are met.
Communication and Administration:
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Excellent communication skills both verbal and written (including writing complex reports).
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Can communicate effectively with staff and managers in order to resolve any issues relating to care practice.
- Ability to communicate at all levels of organisation - Senior Manager, Middle Management, and front-line staff.
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Ability to build effective working relationships both internally and externally.
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Ability to appropriately represent the service when necessary.
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Network/ liaise with other service providers, health professionals and potential referral sources e.g. PHN's, GP's etc to promote the service.
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HR Administration and liaise with the HR Team on a regular basis.
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To maintain appropriate/accurate records of service users in receipt of the Home Support Service.
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To maintain appropriate/accurate records of Home Support Workers including hours assigned, worked, annual leave, sick leave, etc.
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To prepare, certify and approve electronic monthly salaries and travel expenses for team members.
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Maintain all required record systems relating to management of the service & staff and make available to the National Office and Home Support Service Manager such records as required.
Other:
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To be flexible and adaptable in one's approach to work with service users and Home Support Workers.
- Ensure compliance with HSE service level agreement (SLA) by way of hours delivery that are required to be provided in the area.
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Have full driving licence with access to a motor car and indemnity Clarecare on their private motor insurance policy.
- Can consistently maintain high standards of behaviour and performance, exercising due care and discretion, ensuring necessary and sufficient controls are in place to safeguard the integrity and reputation of Clarecare.
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Ability to plan and work efficiently to establish priorities and allocate time and effort accordingly.
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Ability to demonstrate effective time management.
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Demonstrate ability to generate new ideas and acts on them accordingly.
PERSON SPECIFICATION:
Essential Requirements: Education/Knowledge/Experience
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Minimum of 2 years relevant experience leading and motivating a large team within a Healthcare/Social Care setting for vulnerable adults (preferably Homecare)
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AND
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Have obtained such a standard of education together with the requisite knowledge and ability including a high standard of suitability (i.e. managerial and administrative capacity) to properly discharge the functions of the role.
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Experience of working with Rostering systems essential.
Skills/Competencies:
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Strong leadership qualities and clear business acumen with commitment to deliver a high-quality person-centred Home Support service.
- Ability to deal effectively with any employee issues e.g. disciplinary, grievance, etc that may arise.
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Ability to work under pressure and plan and manage change.
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Excellent organisational skills in the area of general administration, resource allocation, etc.
- An understanding of legislation relevant to the role e.g. Health & Safety, Quality Care, Employment legislation, etc.
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Experienced computer user with strong IT skills - MS Office, Outlook, Database management, with experience of report writing.
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Be proactive with excellent communication, interpersonal, leadership, problem solving and decision-making skills.
- Ability to demonstrate understanding of issues/dilemmas which may arise for vulnerable persons.
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Ability to communicate appropriately with service users and their families, staff and other statutory and voluntary agencies.
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A positive 'fit to work' medical is essential.
- Positive Garda vetting disclosure via Clarecare is essential.
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Two positive written references, from your current and most recent employer is essential.
Desirable:
Active Registration with NMBI (Nursing Midwifery Board of Ireland)
Clinical experience, preferably in the care of older persons
Experience of HIQA compliance/accreditation processes.
Knowledge of the Voluntary Sector
KEY RELATIONSHIPS:
Internal:
Home Support Service Manager
Clinical Team within Clarecare
CEO
Other Clinical/non-clinical Home Support Area Managers and broader Home Support team
HR & Training Dept.
Wider Clarecare team
External:
PHN's
GP's
Community Services
Other Voluntary organisations
Local Nursing Homes
Salary & Benefits:
Competitive Salary
26 days annual leave per annum excluding Public Holidays.
Free access to Employee Assistance Programme Services via VHI.
Defined Contribution Pension Scheme Membership on successful completion of probation (6 months duration). My Future Fund Pension Membership on commencement of employment until successful completion of probation (mandatory).
Payroll deduction facility for Hospital Plan cover with VHI or LAYA or BUPA
Cycle to Work Scheme.
Access to Sick Pay Scheme on successful completion of probation
The salary and benefits on offer for this position is commensurate with experience and available upon request from HR on 086 - 4161520
NOTE: The foregoing contains an outline of the main duties and cannot be complete. Tasks may arise which may not appear to fall within this job description. You will be required to respond flexibly when adhoc tasks arise which are not specifically covered in this job description. This includes additional duties which may arise from an operational perspective or from future legislation affecting the Charities sector.
