Find Quality and policy expert Jobs in Dublin County Dublin

Quality and Policy Expert
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- English
- Quality control
Quality and Policy Expert - Spanish
Teleperformance —Dublin, County Dublin
- Spanish
- Microsoft Excel
- English
Quick apply
Hungarian Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quality and Policy Expert - Arabic
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- English
- Quality control
Quality and Policy Expert - Portuguese
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- English
- Quality control
Turkish Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
French Sub-Saharan Africa Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Policy & Quality Expert - Arabic
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control
Quick apply
Dutch Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Policy & Quality Expert - Spanish
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- Spanish
- Microsoft Excel
- English
Quick apply
Hebrew Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Ukrainian Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Sub Saharan Africa-Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control
11d
Romanian Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
Policy & Quality Expert - Portuguese Brazilian
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control
Quick apply
Quality & Policy Expert – Polish Language
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control
Quality & Policy Expert – Maghrebi Arabic speaker
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control
Quality & Policy Expert – Russian Language
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control
Quality Policy Expert - French
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- English
- Quality control
Quality & Policy Expert – Persian Language
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
- Quality control

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Quality and Policy Expert

Teleperformance -
Dublin 07, County Dublin

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Job details

Full-time

Qualifications

Power BI
Microsoft Excel
English
Tableau
Quality control

Full job description

Overview:

Quality & Policy Expert

Responsibilities to include but not be limited the following

Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.

Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps
Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.

Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
Mentor new Quality & Policy Experts on the use of audit tools and systems

Develop process documentation and aggregate feedback about the functionality of audit tools
Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans
Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation

Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.

Recommended Qualifications

Passion for providing support to people with accuracy and empathy
2+ years' experience in a quality control environment
Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8).

Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential
Experience with Tableau/Power BI or other similar tools is a plus
Exceptional attention to detail and nuance
Preferred trust and safety experience

Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
Strong critical thinking and problem-solving skill
Ability to multitask and work independently in an unstructured environment

Apply Now

Refine Your Search

quality and policy expert jobs in dublin county dublin

Quality and Policy Expert

Quality and Policy Expert - Spanish

Hungarian Speaking Quality & Policy Expert

Quality and Policy Expert - Arabic

Quality and Policy Expert - Portuguese

Turkish Speaking Quality & Policy Expert

French Sub-Saharan Africa Speaking Quality & Policy Expert

Policy & Quality Expert - Arabic

Dutch Speaking Quality & Policy Expert

Policy & Quality Expert - Spanish

Hebrew Speaking Quality & Policy Expert

Ukrainian Speaking Quality & Policy Expert

Sub Saharan Africa-Quality & Policy Expert

Romanian Speaking Quality & Policy Expert

Policy & Quality Expert - Portuguese Brazilian

Quality & Policy Expert – Polish Language

Quality & Policy Expert – Maghrebi Arabic speaker

Quality & Policy Expert – Russian Language

Quality Policy Expert - French

Quality & Policy Expert – Persian Language

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