Find Engineer licensing management Jobs in Dublin 15, D

Technical Support Manager
New Relic —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
4d
Product Marketing - Agents - Government
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
IT Operations Lead
CS Consulting Group Civil & Structural Engineers —DUBLIN 2, County Dublin
- Software troubleshooting
- Windows
- No degree
- Annual leave
Quick apply
4d
Systems Applications Engineer
Analog Devices —Glasnevin, County Dublin
- Full-time
- System design
- Master's degree
- Analysis skills
Lead ServiceNow Engineer and Architect
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
Hardware Design & Manufacture Lead
Analog Devices —Glasnevin, County Dublin
- Full-time
- Engineering
- Manufacturing
- Electrical Engineering
2d
Principal Environmental Consultant (EIA Projects)
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Project management
- Leadership
Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
- Customer service
- DevOps
Operations Engineer, Fleet Reliability
CoreWeave Europe —Dublin, County Dublin
- Every weekend
- Software troubleshooting
- Bachelor's degree
- No degree
- Employee assistance program
Quick apply
Regional Environmental Engineer, Environmental
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Senior Engineer, Full Stack Developer
Analog Devices —Glasnevin, County Dublin
- Full-time
- Computer Science
- System design
- Master's degree
Product Counsel
Bentley Systems —DUBLIN 2, County Dublin
- Full-time
- Engineering
- Software development
- AI
10d
Senior Engineer, Network Observability
CoreWeave Europe —Dublin, County Dublin
- On call
- Computer Science
- Bachelor's degree
- Linux
- Employee assistance program
Quick apply
Fire Surveyor
Jensen Hughes —Dublin, County Dublin
- Microsoft Word
- Research
- Bachelor's degree
Quick apply
Principal Engineer, Design Verification Engineering
Analog Devices —Dublin, County Dublin
- Full-time
- Master's degree
- Scripting
- Electrical Engineering
- Relocation assistance
Senior Engineering Manager, Embedded Product Security
Dolby —Dublin, County Dublin
- Computer Science
- Research
- Master's degree
Senior Software Engineer - Licensing Management
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply

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Technical Support Manager

New Relic -
Dublin, County Dublin

Apply Now

Job details

4 days ago

Qualifications

Encryption
Tableau
New Relic
Business requirements
Communication skills

Full job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are looking for an experienced Technical Support Manager to cultivate and lead a collaborative, deeply technical engineering team dedicated to delivering an exceptional, memorable customer experience. Working closely with the Vice President of EMEA & APJ Support Engineering, this leader will hold accountability for their team's operational goals while partnering across the wider customer experience landscape, including Engineering, Product, and Go-To-Market (GTM) teams.

Our management team thrives on a foundation of equity, growth, and intersectional diversity. We are committed to building an environment where everyone can bring their authentic selves to work. We value leaders who possess a track record of learning from complex challenges, fostering positive culture, and showing deep dedication to the success of others.

What you'll do

Empower & Develop: Coach and mentor a highly skilled team of support engineers, facilitating individual career progression and fostering a team dynamic where everyone has the opportunity to do their best work.
Operational Leadership: Guide day-to-day operations to ensure team structures adapt dynamically to evolving customer and business needs.
Strategic Collaboration: Partner with the global Support Management cohort to collectively achieve service level objectives and champion initiatives that drive customer satisfaction and supportability.
Advocate for the Customer: Act as a dependable point of contact for customer escalations, ensuring critical issues are effectively resourced, investigated, and brought to a timely resolution.
Drive Progress: Lead cross-functional programs and projects, iterating on operational strategies to simplify processes and deliver high-impact business outcomes.
Operational Continuity: Participate in an on-call rotation to maintain premier service delivery standards.

This role requires

Proven Management Expertise: Proven experience in leading people, nurturing talent, and running operational strategies for responsive technical support teams.
Inclusive Leadership Focus: A clear dedication to cultivating a supportive, positive culture where metrics are balanced with employee satisfaction and collaborative growth.
Analytical Problem Solving: Proficiency in gathering, interpreting, and leveraging data to identify systemic problems, optimize workflows, and drive continuous process improvements.
Empathetic Communication: Strong interpersonal and coaching skills, with the ability to bridge technical complexities and business requirements while bringing teams along on strategic journeys.
System Familiarity: Practical experience navigating enterprise operational platforms and customer support ecosystems (such as Salesforce, ServiceCloud, Google Workspace, or Tableau).

Bonus points if you have

Prior experience managing support delivery within a high-tech, fast-growth SaaS environment.
Proven capability collaborating with international or multi-functional stakeholders to align product roadmaps with customer health indicators.
Familiarity with software industry trends, modern observability solutions, or Application Performance Management (APM) systems.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Apply Now

Refine Your Search

engineer licensing management jobs in dublin 15, d

Technical Support Manager

Product Marketing - Agents - Government

IT Operations Lead

Systems Applications Engineer

Lead ServiceNow Engineer and Architect

Hardware Design & Manufacture Lead

Principal Environmental Consultant (EIA Projects)

Technical Support Engineer

Operations Engineer, Fleet Reliability

Regional Environmental Engineer, Environmental

Senior Engineer, Full Stack Developer

Product Counsel

Senior Engineer, Network Observability

Fire Surveyor

Principal Engineer, Design Verification Engineering

Senior Engineering Manager, Embedded Product Security

Senior Software Engineer - Licensing Management

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